Hello, where is the support?
This request is a day old.
I believe that error indicates that you already have a folder called \wordpress\wp-content\plugins\cbnet-ping-optimizer.
You can either:
1) Go to Manage Plugins in your Admin UI, and see if the cbnet Ping Optimizer plugin is already installed, or
2) Delete the \wordpress\wp-content\plugins\cbnet-ping-optimizer folder, and attempt the install again.
Hope this helps.
p.s. if you are looking for plugin-specific support, please be sure to post your support question through the plugin page ( http://wordpress.org/extend/plugins/cbnet-ping-optimizer/ ), so that your question gets tagged with the plugin name; otherwise, I may not see your question.
Thanks!
I have the same problem with a different plugin. When I try to install it I’m told that the destination folder already exists. /home2/ridgways/public_html/wp-content/plugins/mediaplayer/
The plugin no longer shows in the plugins page so can’t be deleted from there as is suggested by chipbennett…
How do I find the directory listed and how do I delete it… This is one of two plugins I’m having the same problem with.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Access your server via FTP or SFTP, navigate to the /home2/ridgways/public_html/wp-content/plugins/ directory and delete the /mediaplayer/ directory.
I also have the same problem with two other plugins…
There is no folder to delete via FTP and no plugin to deaktivate/delete via WP admin
any ideas?
