Thanks for your reply. I had already checked out the video you sent the link to.
I have listed the product on the website like this:
[wp_cart_button name="Self Hypnosis" price="19.99" file_url="https://s3.amazonaws.com/XXXXXX/Self+Hypnosis.mp3"]
(XXX used for security)
Shop on website: http://www.brisbanewesthypnotherapy.com.au/shop
Customer has enabled IPN in PayPal.
We have allowed permission on the download through Amazon Web Services.
We have tested the purchase again. Customer is receiving an email from PayPal to say she has purchased, but there is no link to download the product.
Customer Email from PayPal
Dear Gwendoline Pasin
>> Thank you for your purchase! You ordered the following item(s):
>> Self Hypnosis x 1 - $19.99
I want to confirm one thing on the WP Paypal Shopping Cart Options page:
Do I have to "check" Use PayPal Profile Based Shipping in order for PayPal to send the link to the customer? (even thought there is no shipping charge) - or is there something else there that has to be checked?
Looking forward to having this sorted out. Thanks for your help.