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Deleting Default "Admin" User Results in Deleted Pages and Media Library (13 posts)

  1. lisamorosky
    Member
    Posted 1 year ago #

    A client of mine (www.frugal-mama.com) deleted her default "admin" user, assigned all posts/links to the newly created administrator user, and the result was that she still lost all of her pages and her ENTIRE media library is gone.

    Any reason why that happened? I've followed that exact same process dozens of times and never lost pages or the media library.

    Any insight would be helpful!

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Any reason why that happened?

    None whatsoever if she followed the process you described. Perhaps this was due to another issue entirely and the timing was just coincidental?

  3. lisamorosky
    Member
    Posted 1 year ago #

    Yeah, I'm wondering that too. If there's an underlying issue somewhere. =/

    Thanks! Now she's trying to figure out how to get everything back. Restoring backups wasn't successful (because she unfortunately doesn't have any good recent backups...). I'm thinking she might be out of luck.

  4. govpatel
    Member
    Posted 1 year ago #

    May be host has backup check with them

  5. lisamorosky
    Member
    Posted 1 year ago #

    We did. They don't.

    I'm wondering if going in via PHPMyAdmin and restoring the admin username would make a difference.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Probably not. Have you checked the database to see if the posts are still there?

  7. lisamorosky
    Member
    Posted 1 year ago #

    Posts are fine. The problem is mainly images (most everything in her media library - /uploads - folder is gone, for some reason).

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you checked that folder for uploaded images using FTP?

  9. lisamorosky
    Member
    Posted 1 year ago #

    Yep. Everything in wp-content/uploads/the-year-and-month-folders is gone. The folders themselves remain, but the files are gone.

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    Then I'm afraid those files are gone unless the hosts have a backup copy.

  11. lisamorosky
    Member
    Posted 1 year ago #

    Yep, that's the conclusion I've come to as well. Hooray. =/

  12. BethCranford
    Member
    Posted 1 year ago #

    If anyone has advice on this, please share it. For what it's worth, my site is running Genesis framework and the latest versions of it and WP.

    Unlike Lisa's client, my media files all appear to be on the FTP directory, but my WP installation does not 'see' them anymore. Also, my database is still 14.5MB, so it's not empty. It seems everything's disassociated from my site.

  13. esmi
    Forum Moderator
    Posted 1 year ago #

    Please post your own topic. Your problem - despite any similarity in symptoms - is likely to be completely different.

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