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Default Thumbnail Won't Change (4 posts)

  1. gormley
    Member
    Posted 1 month ago #

    Hi Héctor,

    With the last few updates we have been unable to successfully upload a default thumbnail.

    When going through the process we finish the upload (trying many different confirmed images in the media library as well as from desktop) but it never gets submitted in the WPP "Tools" section. It always defaults back to the "No Thumbnail" WPP grey box image.

    Any ideas?

    Thanks!

    https://wordpress.org/plugins/wordpress-popular-posts/

  2. Héctor Cabrera
    Member
    Plugin Author

    Posted 1 month ago #

    Hi there, long time no see!

    Another user reported this as well but I'm unable to reproduce the bug, hence can't tell what might be wrong since it works for me. The only way to find out is see the issue myself, but for that I'd need access to the site.

  3. gormley
    Member
    Posted 1 month ago #

    Hey Hector, thanks for responding.

    I hear you on the need to be hands on to figure it out, much easier. Unfortunately, my client won't let me give access for security reasons.

    Would you have any general ideas that i can look into myself..like analyzing a particular section of the database? Is there a manual way to define the default image within the plugin database rather than through the interface.

    Thanks as always!

    -Gorm

  4. Héctor Cabrera
    Member
    Plugin Author

    Posted 1 month ago #

    I hear you on the need to be hands on to figure it out, much easier. Unfortunately, my client won't let me give access for security reasons.

    I understand, no problem.

    Would you have any general ideas that i can look into myself..like analyzing a particular section of the database?

    The issue is not related to the database, it's more a Javascript thing. Could you please tell me the exact steps you're following to trigger that error?

    Is there a manual way to define the default image within the plugin database rather than through the interface.

    Yep, quite easy actually: just replace the default no_thumb.jpg image in wp-content/plugins/wordpress-popular-posts with your own.

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