Deafault Image

Hey Matt,

thanks for reaching out – I’ll gladly help!
Just to be on the same page here – the image doesn’t appear right after you click and open it or it is not there after you click “Save Changes” (at the bottom of the page)?

Take care,
Petra

Hey,

this is definitely strange. What browser are you currently using? Are you experiencing the same issue when switching to another browser (e.g. Chrome, Firefox, Safari)? Also – what format is the image you are tying to upload? Finally, would you mind sending me this image so that I can test this on my end?

Best,
Petra

Hey Matt, sorry for jumping in, but is that image you were trying to set as a default one at least 151×151 pixels big (or bigger)?

If it’s smaller than this, our plugin will use the generic ones instead, I’m afraid ti say, since it cannot extract it to your thumbnail. Or is it bigger than this?

As for that last inquiry — yes, unfortunately we had to drop that feature quite some time ago, since it wasn’t used at all (just barely) and since it was quite confusing for most of our users. Sorry!

But please do let me know if you have any more questions or if that image is bigger than that size, since I’d love to help you out on this! In any case — I’m looking forward to your reply!

Take care & have a nice day!

Best,
Silvo

Hey Matt, thanks for getting back to me, much appreciated! Is there a chance you could send me that image over, via email, so that I could try it out on my end?

Here’s my email address: support[at]zemanta[dot]com

Would love to test it out on my end, if possible. Let me know! Thanks & have a nice day!

Best,
Silvo

Hey Matt, big thanks for the image, we truly appreciate it! You found a very, very hidden bug, which made us totally excited! 🙂

The thing is, you really cannot upload a default image for your thumbnails (for blogs without images), as you already found out, but this only happens when you have already set a custom size for your thumbnails. In your case, they are set to 310×175 pixels, right?

That’s the first bug, the second one happens when you try to bypass that bug.

So, if you disable your ‘Custom Size Thumbnails’ option, save your settings, then suddenly you are able to upload your default image for your thumbnails (for blogs without images). But, when that image is uploaded, and when you enable your custom sized thumbnails again, that default image is still extracted to the default size of our thumbnails (which is 150×150 pixels big). And then that small thumbnail is stretched back again to your custom size that you have set to 310×175 pixels, making it all stretched out.

Not a nice sight, we know.

All in all — we are on it! We do have a couple of things to finish first, but this is certainly something we are planning to fix as soon as possible, so please bear with us until we do.

In any case, we are extremely grateful for your cooperation and insight with this issue, since we wouldn’t be able to notice it without you. So big thanks from our team!

And please do let me know if you have any more questions what-so-ever — we’ll be more than glad to help you out! Take care & have a nice day!

Best,
Silvo

Well, yeah, the best thing would be if you would leave it be for now, until we make that fix happen! And yes, it should be fixed in our next release (hopefully sooner than later)!

And we’re really sorry for that gone feature, but we really cannot make any promises to bring it back, I’m sorry say. Hopefully this will also change, but not in the foreseeable future. Sorry, I hope you understand!

As always — if you have any questions or if you stumble upon any problems, do not hesitate to let me know! I’m here to help!

Take care!

Best,
Silvo