WordPress.org

Ready to get started?Download WordPress

Forums

iThemes Security (formerly Better WP Security)
Database backup stopped working (36 posts)

  1. xs256
    Member
    Posted 1 year ago #

    The DB backup stopped working.

    I've stopped receiving the backups by email, and when I tried the "Create database backup" button - it produced HTTP 500 Internal Server Error.

    Other plugin functionality seems to work, only the DB backups fail.

    http://wordpress.org/extend/plugins/better-wp-security/

  2. Are you on 3.4.7 or 3.4.8? The former might have been causing an issue depending on how your server was configured to handle errors. The latter should work just fine.

  3. filmshooter
    Member
    Posted 1 year ago #

    FYI ... I just had a possibly related issue with 3.4.8. Upon first install and config I ran the backup as suggested before changing the db prefixes. I received the email but unfortunately failed to notice there was no attachment.

    After pressing the backup button my site broke and defaulted to the WP install page. I was able to rebuild a WP-config file to get it running again after looking up the new prefixes in php-myadmin. This is a new install of WP 3.5.1 with only WordPress SEO plugin running.

    I reactivated the plugin and tried running a backup from the Backup tab, again got the email but no attachment.

  4. xs256
    Member
    Posted 1 year ago #

    @Bit51 I'm running the 3.4.8

  5. adamlcasey
    Member
    Posted 1 year ago #

    I'm running 3.4.8 and I'm getting the same error message.

  6. adamlcasey
    Member
    Posted 1 year ago #

    Anyone else unable to backup there database?

  7. soulroom75
    Member
    Posted 1 year ago #

    exactly the same thing that happened to film shooter happened to me this morning. =( not happy

  8. chetan0412
    Member
    Posted 1 year ago #

    Hi,

    i installed BWPS before two days, but when m clicking on backup, m redirecting to blank page...

    help me,, even m not getting my backup on my mail ID.

  9. chiron34
    Member
    Posted 1 year ago #

    Hi,

    I just want to report that I'm having similar problems. I have not received a copy of a database backup file for a few weeks now. I am using BWPS 3.4.8. The plugin still says that my last databae file was generated yesterday and the next will be created tomorrow, as expected. The files just never turn up in my inbox.

    I just tried to manually create a database back up file and got this error message:

    Fatal error: Maximum execution time of 30 seconds exceeded in /home/bizdocs/public_html/wp-content/plugins/better-wp-security/inc/backup.php on line 92

    I am a novice in the webdev field so would appreciate some pointers as to how to fix this problem.

    As far as I can tell, other BWPS plugin functions seem to be working because I keep getting regular File Lockout Notices.

    sincerely,

    chiron34

  10. apcgallery
    Member
    Posted 11 months ago #

    I have a similar issue.
    click create backup > error 500 page

    A short amount of time passed between my last successful backup and now, so hopefully that helps to narrow the issue.

    Here's what I did after the successful backup and before the failed backup:

    -Installed P3 Performance Profiler. It crashed my site.
    -Removed P3 Performance Profiler in FTP. back to normal.

    Later, I...
    -Tested a sample post. got error. Went to update permalinks
    -Was asked to update manually in FTP (haven't done that before)
    -Added the update to the bottom of .htaccess (not replacing any code)
    -Tested the post, it worked. Went to backup, it failed (error 500)

    Hopefully this helps to diagnose the issue. I can backup another way, but I like being able to use Better WP Security.

  11. rerewrite
    Member
    Posted 11 months ago #

    Hi, I also got a 500 error twice, tried to start over and then the option to make a database did not show up. I have not received any email.
    I have backed up the database manually via MySQL, but am hesitant to proceed since it may break the site.

    I run the latest WP version - just installed it actually.

  12. apcgallery
    Member
    Posted 10 months ago #

    I'm guessing there's either a plugin conflict or it's a backend issue to take up with my host.

    I've been unable to find a solution to this other than resetting the DB with "WordPress Database Reset" and starting over. I don't know of any other solution at the moment (and I've done quite a bit of searching).

    Try a fresh install of WP (after backing up w/ different plugin[s]; I used "WP Backup to Dropbox" and WordPress' "Export" and "Import" tools) and install BWPS ONLY. Get it configured just how you want, then create a backup. Install your theme, create another backup. Install and configure 1 - 2 plugins, then create another backup. Repeat this until the error appears. Now you'll have an idea of what is causing the error AND you'll have a backup from just before the error occurred.

    If all else fails, you'll have your Dropbox backup handy.

  13. gh0stshell
    Member
    Posted 10 months ago #

    i opened a similar post and if you look at the posts there are at least 5 posts regarding the create database backup not working

  14. apcgallery
    Member
    Posted 10 months ago #

    None of the threads so far have provided me with a solution. It is very frustrating.

    On a fresh WP install and a brand new DB, BWPS was the first plugin I installed. My first backup worked perfectly, so I continued with more plugins and configurations. at some point (in less than a 3 hour time frame) something happened, and backups broke.

    My post above outlines a partial solution for that issue, but something definitely needs to be done on the BWPS end to fix this.

  15. Handoko
    Member
    Posted 10 months ago #

    @gh0stshell:
    Not only 5, but I'm sure more than 10. Even now it's working on your website, you still need check it regularly because many have reported and said it stop working but previously was working correctly.

    @apcgallery:
    I've been monitoring this issue since many months ago. There still no fix, but a quick solution: use other backup plugin.

  16. chiron34
    Member
    Posted 10 months ago #

    Hi, all

    I would just like to advise that after many weeks with no backups from BWPS, BWPS notified a plugin update to version 3.5.2. After I installed the update and reconfigured the Backup section in Settings, the Backup function started to work again. My fingers are crossed, I am touching wood, but everything has now been working for nine days.

    chiron34

  17. gh0stshell
    Member
    Posted 10 months ago #

    what did you reconfigure? my backups work but only the auto one does, if i select Create Database Backup i get an error

  18. chiron34
    Member
    Posted 10 months ago #

    gh0stshell.

    I didn't really reconfigure anything. After the install, I just reset the backup email address and the frequency of backup records. Earlier, I had this set for 1 day, but this time I set it to 24 hours.

    I don't know if that helps you or not.

    chiron34

  19. apcgallery
    Member
    Posted 10 months ago #

    @chiron34: Thanks for this, I'm eager to see if it works!

  20. TJ
    Member
    Posted 9 months ago #

    I've got exactly the same issue - attempt backup, 500 server error:

    The website encountered an error while retrieving .../wp-admin/admin.php?page=better-wp-security-databasebackup. It may be down for maintenance or configured incorrectly.

    'Re-configuring' the backups does nothing. Ever since I first installed the plugin I've been unable to use the DB backup function. Still no fixes?

  21. chiron34
    Member
    Posted 9 months ago #

    TJ,

    Since I updated BWPS a month ago, the DB backup function has been working normally. Perhaps that leads to an option for you to delete the current install and install it afresh. As I am not a techy in these matters, I'm afraid that I am unable to suggest anything else.

    chiron34

  22. MikeyCampling
    Member
    Posted 8 months ago #

    I have a problem - create backup button goes to white screen. During installation, when prompted to backup, the button worked fine.

    I'm using WP 3.5.2 and plugin 3.5.4

    Any advice appreciated. I've used this plugin in several sites but never had this problem before.

  23. Nick Scott
    Member
    Posted 8 months ago #

    I have the same problem with two of my sites - 500 error when I try to create a database backup. This happened after updating the plug-in from v3.5.3 to v3.5.4. I'm running WP at v3.5.2.

    I fixed the problem by uninstalling v3.5.4 of the plug-in and re-installing v3.5.3. Of course I had to go through and reapply all of the settings. But now my backups work again.

    Any fix for this in the near future?

    Nick

  24. TJ
    Member
    Posted 8 months ago #

    njscott / chiron34, thanks for your suggestions.

    Unfortunately I've been using the plugin for well over a year through various updates and it hasn't worked for me since the beginning, so for me it seems unrelated to the plugin version. Seems unlikely to be a plugin conflict either as this is the first plugin I installed when setting up the new site. Even then the DB backup didn't work.

    I see the developer doesn't monitor this support forum (stated in the forum sticky post), so it seems unlikely to be fixed. For now I've opted for a secondary plugin just to handle backups.

  25. ifaist0s
    Member
    Posted 8 months ago #

    I've been using this plugin for some months now. I have set up the backup to be performed every 24h and I used to get the backup file in my mailbox.
    Recently, about a month ago, I stopped receiving the backup file. Now, when I click the Create Database Backup button, to start the process manually, I get a white screen and nothing else happens. Needless to say that the scheduled backup, either in mail or web host, does not work.

    Better WP Security v3.5.4
    Wordpress v3.5.2

  26. ifaist0s
    Member
    Posted 8 months ago #

    Some more feedback...
    I have another WP installation where Better WP Security was at version 3.5.3. I ran a test and the backup functionality was working OK. Right after that, I updated to Better WP Security v3.5.4 and the Backup stopped working right away!

  27. ifaist0s
    Member
    Posted 8 months ago #

    I've just installed v3.5.5 of the plugin and I confirm that the white screen problem with manual DB backup, that I mentioned above, is gone (thanks!). Sending the backup by email seems to be working OK as well.

  28. Nick Scott
    Member
    Posted 8 months ago #

    Confirmed. v3.5.5 of the plug-in has corrected the database backup bug.

  29. Dimkox
    Member
    Posted 8 months ago #

    Hi there!
    WP 3.6
    FreeBSD 9.1 stable ispsystem @ 356Mb RAM

    when i'm trying make the backup thru the BWPS it falls to 500 error.

    На веб-сайте произошла ошибка при получении http://psytraining.net/wp-admin/admin.php?page=better-wp-security-databasebackup. Веб-сайт может быть закрыт на обслуживание или настроен неправильно.
    Перезагрузите веб-страницу.
    Чтобы повторно ввести данные, необходимые для загрузки страницы, нажмите "Обновить".
    Код ошибки: 500

  30. chetan0412
    Member
    Posted 8 months ago #

    just i found solution without any changes, i dont know its work for other or not but i tried this thing.

    just change your email id to another than save than again use your previous mail id its works for me, i dont know for others.

    reply me if its work.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic

Tags

No tags yet.