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rtMedia for WordPress, BuddyPress and bbPress
[resolved] data not available after upload (13 posts)

  1. Hollosch
    Member
    Posted 1 year ago #

    after upload - the data is not available

    Sorry, no media items were found in this album.

    http://wordpress.org/extend/plugins/buddypress-media/

  2. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    Hi @Hollosch,

    Could you mention the url to your site, so we can register and see what's happening for ourselves?

    Regards.

  3. Hollosch
    Member
    Posted 1 year ago #

  4. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    Hi,

    I could see the error. However, our next update is almost ready to be released. This will most likely get fixed in 2.4. We plan to release it by 14th January.

    Among, other things we are adding translation support, as well. I see that your website will benefit from it, since everything else is in German.

    If I promise you premium like support, for 2.4, could you help us translate the plugin to German here: https://rtcamp.com/translate/projects/buddypress-media/de/default

    You will need to register at http://rtcamp.com to gain access.

    Regards.

  5. Hollosch
    Member
    Posted 1 year ago #

    Ok, thanks

    I'll try to help translating!

  6. Hollosch
    Member
    Posted 1 year ago #

    After the update the problem is the same :-(

  7. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    Hi,

    Could you send me admin credentials on saurabh dot shukla at rtcamp dot com? I can then look into what's happening. Also, could you share your server error log?

    Regards.

  8. nazarov23
    Member
    Posted 1 year ago #

    Hello,

    I'm having the same problem with the plugin. I'm uploading regular mp4 file. Can you please take a look and see what the problem is?

    Thanks!

  9. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    @nazarov

    I hope this is solved now.

    Regards.

  10. Hollosch
    Member
    Posted 1 year ago #

    The problem is still there !

  11. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Hollosch,

    Could you elevate me to admin for a while so I can test out the upload limits?

    This usually happens when the file size for an upload is lesser than what is set on WordPress.

    To test this, try uploading the same mp4 from WordPress Media Library and see if it gets uploaded. If it doesn't, you need to increase the limit as described here:

    http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    Regards.

  12. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    Could you share the server's error log?

  13. Saurabh Shukla
    Member
    Plugin Contributor

    Posted 1 year ago #

    There has been no reply on this thread and we've crossed a few versions. I'm assuming this is resolved.

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