WordPress.org

Ready to get started?Download WordPress

Forums

[closed] Dashboard is weird after update (79 posts)

  1. lj.clark
    Member
    Posted 9 months ago #

    Hello, please tell me why my dashboard is all weird and I can't use some functions within my dashboard?

    Im new to this so please excuse noob question :)

  2. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Try clearing your browser cache and cookies.

    If that does not work, try deactivating ALL plugins and switching to the default theme to start troubleshooting this.

    Please post a link to your site if that does not work.

  3. lj.clark
    Member
    Posted 9 months ago #

    Thanks for that WPyogi. Will try!

  4. lj.clark
    Member
    Posted 9 months ago #

    Ok, so I have cleared cache and cookies.

    I have a site - http://www.clarkandwalker.co.nz which has no plugins yet as its in developement. I have tried to change theme but when I say dashboard looks weird, its like all html formatting has gone. Some features don't work like changing theme, adding or searching for new plug ins ect.

    Your help and time is much appreciated!

  5. esmi
    Forum Moderator
    Posted 9 months ago #

    Try switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

  6. lj.clark
    Member
    Posted 9 months ago #

    Thanks for that. I have done that, initially I got an error - the file directory 'Mantra' which was the theme I was using, doesn't exist. I changed it back from Mantra-old in the FTP FileZilla and the theme was changed to Default WP theme - Twenty Thirteen. The dashboard looks to be fixed, but the functions are still not working. I try to change the theme and it doesn't change. I try to add plugin nothing happens. Its as if it gets the message to do the action, but then resets straight away.

    Sorry, new to this and don't know terms ect :)

    Thanks again for your continued help!

  7. lj.clark
    Member
    Posted 9 months ago #

    Im not able to do a lot of things - basic things like edit a page. Even after changing back to a default theme with no plugins...

  8. lj.clark
    Member
    Posted 9 months ago #

    I also get a 'connection lost' message - I have the 'normal' dashboard, then if I click something that would require connection ie adding a page, post or changing theme, nothing happens or it goes from the normal dashboard to a basic looking one without html formatting... hope that makes sense...

  9. GregR71
    Member
    Posted 9 months ago #

    Same happened to me last night on a client's site.

    I went to change the theme but it won't let me do it, can't update anything either. I just uninstalled and reinstalled WordPress but the same problem exists, html only dashboard and all.

  10. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    @GregR71 - could you start your own thread, please? These forums really work much better that way - as it's quite confusing to have multiple conversations in the same thread, and unlikely the situation is identical between two sites/servers/themes/plugins, etc.

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    Including more details in your post will be helpful as well.

  11. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    I also get a 'connection lost' message

    That's often a server issue - have you checked with your hosting company to see if anything is going on with the server?

  12. lj.clark
    Member
    Posted 9 months ago #

    Thank you I will do. GregR71 do you host with CrazyDomains? I was up lastnight on my site, but all I did was upload multiple header images. Didn't change anything else. I will contact Host to see if there is a problem there. Fingers crossed :) Thanks for help!

  13. glendabishop
    Member
    Posted 9 months ago #

    That's interesting because I am having the same issues and I am hosted on CrazyDomains.

  14. geebeede
    Member
    Posted 9 months ago #

    Hello,
    I have exactly the same problem and obviously others too...
    Im with crazydomains too and keep you posted...
    Is this a general problem with WordPress at the moment??

    Thank you!!

  15. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Sounds like Crazy Domains may have a problem - have any of you asked them?

  16. glendabishop
    Member
    Posted 9 months ago #

    I'm calling them right now. Will get back to you

  17. glendabishop
    Member
    Posted 9 months ago #

    I have just spoken to Crazy Domains. They tell me that there is nothing wrong with the hosting, but there appears to be a problem with the "wordpress allow comment file script" and that I will need to fix it. That's what they told me, but I don't understand what it means or how to fix it.

  18. GregR71
    Member
    Posted 9 months ago #

    Yeah, both sites are on Crazy Domains. I think it's them you know. Glenda, in my experience with them, their support will just give you a bumsteer to get you off the phone. They are shonky as.

  19. GregR71
    Member
    Posted 9 months ago #

    I'm just guessing, but I think it's a specific server they may be having issues with. I say that because WordPress is working fine on other hosting companies (Hostgator), so it's unlikely it's the WordPress core that's the problem.

    Both sites I'm having the problem with a relatively new, so may be on the same server.

    My other client with Crazy, his site is a few years old and not having the problem, so may be on a different server from the newer sites.

  20. glendabishop
    Member
    Posted 9 months ago #

    I'm not overly happy with Crazy Domains, but what do I do if they insist it isn't their problem? It didn't help that the guys accent was so thick I was having trouble understanding a little what he said, but I got him to repeat it and then stated it back to him to make sure I was at least matching his words. I've been trying to look up this "wordpress allow comment file script" thing, but can't see anything about it in the WP support forum.
    Greg, have you tried talking to Crazy Domains to see what they say about your sites?

  21. GregR71
    Member
    Posted 9 months ago #

    No, I don't bother. I've pulled my hair out with them in the past, it's like they have never used WordPress before. One of my client's sites was resolving to an ip address (http://23.001.007 etc.) when we would type his domain name in.

    Crazy Domains support couldn't see what the problem was and tried to make out it was my fault or something. I moved his site to Hostgator out of frustration and necessity to get it working and all was fixed.

    Their support contacted my client and told him that his site was now fixed. (duh, because we moved hosts).

    I think their outsourced support gets paid by calls answered, not by resolved problems. Thus, they just give you a rubbish answer that makes no sense.

  22. geebeede
    Member
    Posted 9 months ago #

    If I can add a message, I am having the same problem (crazydomains too)
    2 of my pages are not working, other 3 are ok (all crazydomains)
    Funnily the ones that are not working are my first one and the last one ;)

    Anyway, I always resolve my problems with crazydomains via email and it's always fine, (sometimes even quite quick)
    I have sent an email about the issue this morning and keep you posted...

  23. GregR71
    Member
    Posted 9 months ago #

    I sent one just then as I hope that enough emails about the same thing will make them do something.

  24. lj.clark
    Member
    Posted 9 months ago #

    Thanks to everyone! Im sure we can collectively sort this problem. I have called CrazyDomains twice this morning, both times they implied it was my fault as there are no issues with their server. I will search about this 'allow comment' file script.

    Just to help with narrowing: both my domains are 3-4 weeks old and both are hosted with Crazy Domains.

    I have 1 with no plugins, freshly installed wordpress again and set to a default theme, still no change - ugly dashboard and can update few things but can't change theme, add plugins, edit pages ect...

    Please, if anyone finds the solution, please list answer here - would be very much appreciated!

  25. lj.clark
    Member
    Posted 9 months ago #

    Whenever I try to edit the page, I can see a 'session expired - please log in again message' right at the bottom of the page.

  26. glendabishop
    Member
    Posted 9 months ago #

    I get that same message lj.clark about 'session expired'

    As for my domain (I only have one), it was set up in May and has 10 plugins installed, but only 3 are active. I am now using a MyThemeShop theme (PureView). I seem to have the exact same dashboard problems as you too and very little capacity to make any changes, but my site actually looks normal (http://healthystories.com.au/) so it is just the inside part of the website that makes things work that is the problem.

    I have no solutions - I can only do very basic things in terms of coding, so only touch colours, centering, etc. But this is way beyond what I can figure out. Will let you know if I find anything though.

  27. lj.clark
    Member
    Posted 9 months ago #

    Thanks Glenda - your website looks awesome! Yes, both my sites are 'active' and running as you would expect them to.

    So backend problem.

    We will fix! Cheers, L-J

    (P.S Sorry moderators, im guessing these posts will be clogging your emails - L-J)

  28. lj.clark
    Member
    Posted 9 months ago #

    Ok, under all the 'loading' things such as incomming links, other wordpress news ect it says 'this widget requires JavaScript'. Hopefully that narrows it further.

  29. reg.kumar
    Member
    Posted 9 months ago #

    Hi,

    i am with crazy domains and im having the same issue. They implied i had done something wrong. Crazy Domains the most useless company that ever existed.

  30. reg.kumar
    Member
    Posted 9 months ago #

    does anyone have a solution for this?

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.