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[resolved] Dashboard display incorrect all browsers V2 (32 posts)

  1. colinsp
    Member
    Posted 4 years ago #

    I am re-posting this following ESMI's request on the previous post.

    I am actually running V2.9.2 but it wasn't in the drop down list for the thread.

    My problem is suddenly on one of my blogs ( I have 3 running on the same hosting server) my dashboard display is screwed up. On the other two it is fine. It is only the dashboard display that is incorrect this is an image of what the top of it looks like: http://turnspain.com/csvrb1.png.

    I get the same display on two different PC's and with the following browsers FF 3.6 and 3.5.7, Safari 4 and IE7.

    I have checked the forum and found a similar post but that was resolved by changing the php ini file. This is not my problem as the other two bogs are fine running on the same server config.

    I have done each of the following

    deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-related problems?

    - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

    I have even done a complete re-install of 2.9.2 in a new folder and done a database import from the old installation and it is still the same.

    It is only the opening dashboard display that is incorrect, all other pages in the admin dashboard display correctly. To me it seems that only half the css is being loaded for this page.

    Anyone got any ideas please?

  2. Web Hosting India
    Member
    Posted 4 years ago #

    It would have been solved by re uploading wp -admin folder ..

    pls clear your cache and cookies and see it try it another browser

    hope it works fine by this ..

    if not let us wait for esmi's reply

    with regards

  3. colinsp
    Member
    Posted 4 years ago #

    If you read what I wrote I have cleared cache's tried different browsers and different PC's all with the same result. Even without cache's cleared with loading to a new url which is what I have done there would have been nothing in the cache.

  4. t31os
    Member
    Posted 4 years ago #

    Prior to this problem, did you move WordPress or change the URL settings?

    The image is the same as many that have been posted here, usually related to moving wordpress or an incorrect url change.

    I have even done a complete re-install of 2.9.2 in a new folder and done a database import from the old installation and it is still the same.

    Yes but the old database will still point at any old URLs that were setup, the settings don't update themselves. If you're just importing, then chances are you've not updated the URL settings to match up with where WordPress is installed.

    If you know what phpMyAdmin is, load it up, bring up your WordPress database, browse the options table, and look for the two rows with the option names .. site_url and home ...

    Once you know what those 2 values are, post them here.

  5. colinsp
    Member
    Posted 4 years ago #

    Prior to the problem I did nothing but upgrade to 2.9.2.

    I created a new folder and did a virgin install of 2.9.2. I did a mysql dump of my old database and imported it into the new one.

    The url is still the same, the wordpress blog is on a sub domain. In cPanel I just pointed the subdomain at the new folder so unfortunately I believe that your suggestion is invalid. However, I have checked the database and the site url is correct at http://vrcc.turnspain.com and home is exactly the same.

    As I said this has only occurred since I upgraded to 2.9.2 and it is only the one page of the dashboard. It is annoying more than anything else. I am holding off upgrading my other two blogs from 2.9.1 just in case it causes the same problem to them.

  6. Rev. Voodoo
    Volunteer Moderator
    Posted 4 years ago #

    well....I'm not sure this would affect your admin without affecting your site, but you've got validation errors

    Some don't seem severe, but I'd clean them up...one of them concerns me tho....the style css call (line 636) in your body that can't be called in the body section of your page....style calls need to be in the head section only

    I dunno if this can interfere with your admin css or not.....

  7. Mark / t31os
    Moderator
    Posted 4 years ago #

    So do all pages in the admin look like that or just the main dashboard?

    If you look at the sourcecode when on one of the problem pages, do the URL paths to included files look ok? .. ie. are they pointing to the right place..

  8. colinsp
    Member
    Posted 4 years ago #

    It is only the dashboard page the opening page of Admin that shows like that. All Admin sub pages 'Pages' Links' 'Appearance' etc are all fine.

    I'll look into the validation errors but I haven't modified the theme from standard so maybe I will need to speak with the author.

    I have looked at the source code of the problem page and all the url's are fine.

    Thanks for all your suggestions so far.

  9. colinsp
    Member
    Posted 4 years ago #

    This is now affecting all three of my blogs on this server. They are all running 2.9.2. Not only does this problem affect the Dashboard option on the admin panel it also affects the add new plug-in option as well. All the other options that I have tried work fine. Is there anything common in these two pages that is not in the others in the admin panel?

    I have contacted my host and they have checked that php and MySql are running properly.

  10. Mark / t31os
    Moderator
    Posted 4 years ago #

    Custom rewrite rules anywhere? Any additional/extra htaccess files been added to the installation?..

    Any plugins installed that add/modify or control urls to some degree..

    Have you tried replacing(re-uploading) the wp-includes and wp-admin folders from a fresh zip of WordPress (matching version of course) ? Auto-upgrade sometimes doesn't complete as it should(varying reasons that can happen) and files get missed out, the only real way to fix that in my experience is to reupload the two folders mentioned.

    Replacing those two folders will not effect your content, plugins, themes, db etc...

    Again note: Just the wp-includes and wp-admin folders (and any files that are inside them of course)..

  11. colinsp
    Member
    Posted 4 years ago #

    Hi thanks for the suggestion. I have just done a vanilla install to a new sub-domain on the same host server and have no plugins or anything with it and only the default content and it is exactly the same. There are no custom re-write rules that I have crated and htaccess is vanilla.

    It would seem to be a server problem but I have no idea what.

    Any more thoughts by any chance?

  12. colinsp
    Member
    Posted 4 years ago #

    I have had my host move me to a new server.

    Initially all but one blog were fine on this new server but one still displayed the incorrect Dashboard page.

    I have just updated the vanilla install which is just WordPress with nothing else added. I updated from 2.8.6 which was the Fantastico installed version to 2.9.2 as soon as the upgrade competed and I went back to the admin dashboard page exactly the same broken display.

    It seems as though it is something in 2.9.2 that is incompatible with my hosts server configuration.

    Please has anyone any ideas other than moving to a new hosting company?

    TIA

  13. Mark / t31os
    Moderator
    Posted 4 years ago #

    It sounds more like an issue with the Fantisco version.

    Can you not install WordPress yourself? The procedure isn't rocket science, ok it's not as easy as clicking install in Fantasico, but it's not super hard either..

    If you're going to upgrade WordPress anyway, why not just start off with the current version.

    http://codex.wordpress.org/Installing_WordPress#Things_You_Need_to_Do_to_Install_WordPress

    See if you can follow the instructions there, i think you'll be far better off if you use a standard installation, Fantasico installers aren't perfect, nor are they always reliable.

  14. colinsp
    Member
    Posted 4 years ago #

    I have done what you suggested also.

    I downloaded new versions of WP my theme and plugins all from the wp site. I did a fresh install of all into a new directory. Took the wp-config file from the existing installation and linked to the old database. The Dashboard display is still screwed up as per the original screen grab. I have tried disabling all the plugins and going to the standard theme and still have the problem.

    I have even tried using the colors-classic css rather than the colors-fresh one to see if it was corrupt css and I am still getting the same issue.

    I am at a loss as what to do here as it makes it difficult to work with with this display.

  15. colinsp
    Member
    Posted 4 years ago #

    To make matters worse a blog that was OK 4 hours ago is now exhibiting exactly the same incorrect Dashboard page.

  16. Mark / t31os
    Moderator
    Posted 4 years ago #

    Question, have you installed minus the sub-domain setup before?
    And if so, were results any different?

    Look what happens when you request the page by calling the folder directly.
    turnspain.com/vrcc/ (the wordpress install screen)

    Which then says there's no wp-config.php file...

    That problem doesn't seem to happen here though.
    turnspain.com/wordpress/

    I'm not suggesting that you change anything yet, simply that you confirm if you've tried without using a sub-domain, and if so, whether behaviour was any different.

  17. colinsp
    Member
    Posted 4 years ago #

    The first url should be turnspain.com/vrc if you check that it will be fine I just haven't got around to removing /vrcc yet as that was a the initial install that had the problem I did a complete reinstall to /vcc in an attempt to correct the problem and re-pointed the sub-domain

  18. Mark / t31os
    Moderator
    Posted 4 years ago #

    Ok, but going back to the question about subdomains, do these problems occur when *not* using a subdomain..

    ie.
    yoursite.com/installfolder/

    and not
    installfolder.yoursite.com/

    I don't mean simply requesting the page using the non-subdomain address, but actually having the blog configured using the real location, ie. yoursite.com/installfolder ...

    I think it's worth testing simply to see if there's a change in behaviour(setup another test installation if you have to).

  19. colinsp
    Member
    Posted 4 years ago #

    This is really weird.

    /vrc was fine this morning and then went bad and now it is back to OK again however I access it either through the subdomain or the install url.

    BUT bopabikers.com which is on the same server as a registered domain in its own right still displays the problem.

    I can see if I can set up a spare admin user for you on this site if it would help.

  20. colinsp
    Member
    Posted 4 years ago #

    Is this a clue? Error message "this widget requires javascript".

    Screenshot at url below

  21. Mark / t31os
    Moderator
    Posted 4 years ago #

    I can have a look if you like, just set me an account on whichever site you want to me check and mail it to me .. wp-t31os AT ntlNOSPAMworld DOT com .. (replace AT and DOT as approciate, and remove NOSPAM - makes it harder for bots to harvest my email address, so excuse the crypticness).

    In regard to the image, have you got Javascript disabled in your browser?

  22. colinsp
    Member
    Posted 4 years ago #

    Sent you a pm. No javascript is enabled and I have checked it on other browsers and pc's too.

  23. Mark / t31os
    Moderator
    Posted 4 years ago #

    Hi Colin,

    I managed to get logged in for a few moments, long enough to view one or two pages.

    The page keeps timing out now though and i'm unable to do anything.

    Since i'm unable to do anything at this point, i will share the few observations i was able to make in my time logged in.

    First thing i did was to view source(look at the output code), and in doing so i can see you theme loads a series of scripts in the admin section.

    I would suggest switching theme to see if this has an impact on functionality, and secondary to that also disabling plugins(regular troubleshooting procedure).

    By all means take a backup of your data beforehand if you have important configuration settings saved for your plugins, but i would strongly suggest that you test functionality under default settings (ie. without plugins or a custom theme activated), only then can we really get any idea of what the source of the problem is, if indeed the problem is not caused by a plugin or theme.

  24. colinsp
    Member
    Posted 4 years ago #

    Thanks for looking.

    The site seems fine to me.

    I have also disabled the theme (I use it on my other sites without issue) and all of the plugins and reverted to the default theme and the Dashboard is still the same.

    I have now put it back to my original configuration after checking it out.

  25. Mark / t31os
    Moderator
    Posted 4 years ago #

    Must be an ISP problem at my end, i'll try switching DNS and see if that helps.

    EDIT: Yep, have managed to get back on the site again now, using google's DNS servers. I'll take another look.

    EDIT AGAIN: Nope spoke to soon, was starting to get the page, but timing out again.

    I'll just have to keep checking back... :(

  26. colinsp
    Member
    Posted 4 years ago #

    Maybe a firewall problem at yr end try through a proxy server?

  27. Mark / t31os
    Moderator
    Posted 4 years ago #

    Only problem with using an anon proxy is that i can't determine what's loading specifically and block scripts for testing, as the anon proxy encodes all the included files urls.

    Must be some kind of routing issue somewhere, because i'm not experiencing any problems with other sites.

    Tried another browser just incase, tried changing IP, nothing... connection reset/timed out..

    Ironic that this should happen now of all times... :(

    Quick question though, have you tried replacing the WP files with fresh copies? Did you do you that previously for this installation? I did manage to view other admin pages when connected via proxy, so i'm wondering if there's simply a problem file or two somewhere that needs replacing.

  28. colinsp
    Member
    Posted 4 years ago #

    Hi Mark

    Yes done that I did a fresh install and just retained the config file.

    If you want to pm me your ip address I will check that it isn't blocked by my hosting company.

  29. Mark / t31os
    Moderator
    Posted 4 years ago #

    I've emailed..

    Strangely i can see other sites on that IP range (example: 66.7.193.145), so maybe not a routing issue...

    I'm seeing SYN_SENT for the connection to your website, which i believe means awaiting response.

  30. colinsp
    Member
    Posted 4 years ago #

    Thanks to t31os_ for all your help.

    Unfortunately my host has a major problem with this server at the moment and I have been unable to go into it to find whether your suggestions have resolved the issue.

    I'll let you know as soon as I can get back in.

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