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1. ButterflyHerder
   Member
   Posted 5 months ago #

   I just tried to do an auto-upgrade on a client's WP blog. As soon as I hit the button the window went totally blank, and I haven't been able to access the dashboard at all since them.

   The 'outside' of the blog is still showing up fine. It's just the dashboard area that's gone.

   I have no access to the dashboard, so I can't disable anything to see if it's a plug-in problem.

   Any thoughts on what might be happening?

   Thanks!
   Cynthia

2. esmi
   Theme Diva & Forum Moderator
   Posted 5 months ago #

   Try:
   - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

   - resetting the plugins folder by FTP or phpMyAdmin.

   - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress 3.2.1.

   - running the upgrade manually via wp-admin/upgrade.php

3. ButterflyHerder
   Member
   Posted 5 months ago #

   Thanks for the ideas!

   I started with the bottom suggestion first, since it seemed the quickest. When I went to wp-admin/upgrade.php, it told me that "everything is up-to-date" and no update is needed.

   When I logged-in again, the dashboard still came up blank.

   SO, should I go ahead and try the other suggestions?

4. esmi
   Theme Diva & Forum Moderator
   Posted 5 months ago #

   Yes.

5. ButterflyHerder
   Member
   Posted 5 months ago #

   Okie-dokie... I'll try the other ideas, too!

   THX!

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