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Dashboard disappeared when I tried upgrading WP (5 posts)

  1. ButterflyHerder
    Member
    Posted 2 years ago #

    I just tried to do an auto-upgrade on a client's WP blog. As soon as I hit the button the window went totally blank, and I haven't been able to access the dashboard at all since them.

    The 'outside' of the blog is still showing up fine. It's just the dashboard area that's gone.

    I have no access to the dashboard, so I can't disable anything to see if it's a plug-in problem.

    Any thoughts on what might be happening?

    Thanks!
    Cynthia

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress 3.2.1.

    - running the upgrade manually via wp-admin/upgrade.php

  3. ButterflyHerder
    Member
    Posted 2 years ago #

    Thanks for the ideas!

    I started with the bottom suggestion first, since it seemed the quickest. When I went to wp-admin/upgrade.php, it told me that "everything is up-to-date" and no update is needed.

    When I logged-in again, the dashboard still came up blank.

    SO, should I go ahead and try the other suggestions?

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    Yes.

  5. ButterflyHerder
    Member
    Posted 2 years ago #

    Okie-dokie... I'll try the other ideas, too!

    THX!

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