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[resolved] Customer comment option gone since upgrade to 2.1.2 (9 posts)

  1. heliguy
    Member
    Posted 5 months ago #

    My customers used to have the option to leave a comment during the checkout process, this option has disappeared since updating to 2.1.2 and can't find an option to enable it again.
    Is it gone for good or am I just missing something?

    https://wordpress.org/plugins/woocommerce/

  2. Roy Ho
    Member
    Posted 5 months ago #

    Do you mean order notes? If so, it is still there.

  3. heliguy
    Member
    Posted 5 months ago #

    order notes is there but there is no way that I can find for a customer to add a note. do you know how to enable this function?

  4. Roy Ho
    Member
    Posted 5 months ago #

    Not too sure what you mean. The order notes field is in the checkout and customers type in their message there.

  5. heliguy
    Member
    Posted 5 months ago #

    This is exactly the problem, it was there but has disappeared since updating to WC 2.1.2, and I can't find a setting for it anywhere.

  6. Roy Ho
    Member
    Posted 5 months ago #

    I see it just fine... Please see http://cld.wthms.co/6JO9

    Try switching to 2012 theme and see if it returns.

  7. heliguy
    Member
    Posted 5 months ago #

    still not there

  8. heliguy
    Member
    Posted 5 months ago #

  9. heliguy
    Member
    Posted 5 months ago #

    Sorted, I had the checkout page disabled, and was going straight from the cart page to paypal express. (my bad)
    thank you.

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