Customer comment option gone since upgrade to 2.1.2 | WordPress.org

Resolved heliguy
(@heliguy)

10 years, 2 months ago

My customers used to have the option to leave a comment during the checkout process, this option has disappeared since updating to 2.1.2 and can’t find an option to enable it again.
Is it gone for good or am I just missing something?

https://wordpress.org/plugins/woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)

Roy Ho
(@splashingpixelscom)

10 years, 2 months ago

Do you mean order notes? If so, it is still there.

Thread Starter heliguy
(@heliguy)

10 years, 2 months ago

order notes is there but there is no way that I can find for a customer to add a note. do you know how to enable this function?

Roy Ho
(@splashingpixelscom)

10 years, 2 months ago

Not too sure what you mean. The order notes field is in the checkout and customers type in their message there.

Thread Starter heliguy
(@heliguy)

10 years, 2 months ago

This is exactly the problem, it was there but has disappeared since updating to WC 2.1.2, and I can’t find a setting for it anywhere.

Roy Ho
(@splashingpixelscom)

10 years, 2 months ago

I see it just fine… Please see http://cld.wthms.co/6JO9

Try switching to 2012 theme and see if it returns.

Thread Starter heliguy
(@heliguy)

10 years, 2 months ago

still not there

Thread Starter heliguy
(@heliguy)

10 years, 2 months ago

there used to be a place to leave a note here
https://lh5.googleusercontent.com/-FHCrX74HTSo/Uw5JQlnI-KI/AAAAAAAAAT0/fpknOiLjF7Q/w958-h577-no/Capture.PNG

Thread Starter heliguy
(@heliguy)

10 years, 2 months ago

Sorted, I had the checkout page disabled, and was going straight from the cart page to paypal express. (my bad)
thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Customer comment option gone since upgrade to 2.1.2’ is closed to new replies.

In: Plugins
8 replies
2 participants
Last reply from: heliguy
Last activity: 10 years, 2 months ago
Status: resolved