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[resolved] Custom Menus Will Not Save (7 posts)

  1. MCM
    Member
    Posted 1 year ago #

    I cannto save my custom menu, i.e. I cannot add any more items to it. I only have around 12 pages!

    I can create another custom menu but cannot save the menu after adding items, the page loads with 'menu updated' message but items have been removed.

    I have tried:

    1. Using Default Theme
    2. Switching of recently added/updated plugins

    Any other things I can try?

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    You might be hitting a custom menu limitation issue but that's something you would need to discuss with your hosts.

  3. MCM
    Member
    Posted 1 year ago #

    I will have to deactivate more plugins I guess.

    I tried the default theme thing.

    I am not sure what you mean by resetting will try that though.

    Dreamhost is my host will ask them as a last resort.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    I am not sure what you mean by resetting will try that though.

    See the page at the link I posted above.

    Dreamhost is my host will ask them as a last resort.

    I've flagged this up for the attention of Dreamhost. One of their support people should be along shortly.

  5. MCM
    Member
    Posted 1 year ago #

    Wow, okay I deactivated basically all my plugins.

    I then found loads of menu items in PENDING state!?

    What is that all about?

    It then said to save the menu to have items in pending to be made public.

    I also noticed I can move items around and save again :)

    Will activate plugins now one by one and see how things go.

    Thanks

  6. MCM
    Member
    Posted 1 year ago #

    Okay it seems everything is working again. The deactivation/activation process seems to have fixed the whole situation.

    Thanks again! :)

  7. Ipstenu-DH
    DreamHost Rep
    Posted 1 year ago #

    Now that I'm awake and have coffee....

    Yes, plugins will do that to you. :/ If it keeps hanging, or happens again, feel free to email me at mika.epstein at dreamhost.com with your domain name, and I'll kick Apache/SQL for you, to see if anything needs to be reset. My guess would be PHP timed out and cached something stupidly.

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