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Custom Dropdown menu not working (12 posts)

  1. yknot80
    Member
    Posted 9 months ago #

    Hi all,

    First time poster and newbie with wordpress.

    I had my website made by a professional website make and he gave me the login details to the wordpress. I am not sure what I have done with the custom dropdown menu but there is no dropdown menu anymore.

    In the Menu strucutre, I have all the pages and sub-items still there but in the website, I am unable to get the dropdown. What is the problem?? Please help. I tried reading the other posts about the same problem but have not found anything that could help me fix this problem.

    yknot80

  2. Josiah
    Member
    Posted 9 months ago #

    Can you provide a url? Is it possible to contact the person that made your website? I usually offer some type of support afterwards for at least a little bit of time for free and I'm assuming your person should?

  3. yknot80
    Member
    Posted 9 months ago #

    Unfortunately no, I can't get in touch with that person anymore. Long story.

    The website url is www. ashburtonfamilydental.com.au

    Thanks for any suggestions.

    yknot80

  4. yknot80
    Member
    Posted 9 months ago #

    I have even tried creating a new navigation menu and then tried to use the new navigation menu as the primary navigation but it did not help.

  5. Josiah
    Member
    Posted 9 months ago #

    Hmmm... I'm not 100% sure on that now. Just make sure that in the pages area the structure is correct and then check in the appearance > menus and see if you can find it there. Otherwise, since it's custom work and I don't think a theme from wordpress.org, it could be a challenge unless I looked at your backend.

  6. yknot80
    Member
    Posted 9 months ago #

    Thanks Josiah. Who do you think would be the best person to have a look at this for me? I am sure it's a simple few buttons problem but am not sure what I ticked/unticked to cause this problem.

  7. yknot80
    Member
    Posted 9 months ago #

    Oh, and I did upgrade the wordpress version today as well. Do you think that could have affected it??

  8. Josiah
    Member
    Posted 9 months ago #

    it shouldn't caused an issue but it may have. I can take a look if need be.

  9. yknot80
    Member
    Posted 9 months ago #

    Thanks for your generosity Josiah. How do I give you my details?

  10. I can take a look if need be.

    Please keep support on these forums and not attempt to use them to contact people.

    http://codex.wordpress.org/Forum_Welcome#Helping_Out

    That behavior is really discouraged, please do not do that again.

  11. Josiah
    Member
    Posted 9 months ago #

    My apologies.

  12. Josiah
    Member
    Posted 9 months ago #

    I would recommend making sure you have a complete backup available and then I would update all of my plugins and then see if that works. If not, I'd start deactivating plugins and see if that works.

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