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Critic about community help (15 posts)

  1. Dzonny
    Member
    Posted 3 years ago #

    Hello there people of wp :)

    Lets say im kind od a disappointment about providing help here on community.

    Although i know that you are all here because of your free will, and i know that its not paid, i also cant beleve that such powerful software.

    Just wanted to say that maybe i overrated this community, and that there IS many big help boards outhere for free softwares (for example simplemachines that i am part of), so that is not excuse.

    Hope that you will not get this as personal, i just gave my opinion of this community (that users of wp are part of).

    Best regards,
    Dzonny

  2. Samuel B
    moderator
    Posted 3 years ago #

    and the point of this post was...?

  3. Dzonny
    Member
    Posted 3 years ago #

    As i can see, the description of this board is:

    – Feature requests; criticism.

    i cant see that i made a mistake about place to post this in, as this is board for critics as well.

    If im wrong, im sorry about that.

  4. No, we're just wondering... well. Okay, you don't like the support here. Why not? You just told us 'I don't like this!' and without anything else to help us sort out why, it's kinda hard to help YOU :D

  5. Dzonny
    Member
    Posted 3 years ago #

    Sorry about it.

    I just thought that pointing to some threads would make problem here.

    The whole thing is that people who meet this software for a first time can not find appropriate and quick help here.
    I was posting to serbian community too, and get very few answers, and to english part of community too (that is the main thing).

    For example my problem that i posted:
    http://wordpress.org/support/topic/the-uploaded-file-could-not-be-moved-error-1?replies=5

    Now it is answered, but after i posted this critic here.
    The point isnt that you have to help me, the point is that there is many people who wont open topic with critics and they wont get help they need, and because of that they will maybe consider to change of software.

    Pointed topic isnt the only one that i noticed to have no anwerds even after bumping.

    Anyway, i hope that bumping isnt forbined here (at least after 24h of topic that is not anwered).

    P.s - sorry for my bad english.

    Regards.

  6. Samuel B
    moderator
    Posted 3 years ago #

    Anyway, i hope that bumping isnt forbined here (at least after 24h of topic that is not anwered).

    I delete bumps on sight if less than 24 hours

    also, wasn't criticizing - just wondering what you were getting at
    I'm sorry there are limited volunteers to help - we do the best we can

  7. esmi
    Forum Moderator
    Posted 3 years ago #

    Now it is answered, but after i posted this critic here.

    That's actually incorrect. I answered you within hours of your initial post in that thread.

  8. Dzonny
    Member
    Posted 3 years ago #

    esmi, youre right, your suggestion is highly appreciated. I saw your reply and answered, and then bumped two times, and still no answers after that before i opened this topic.

  9. esmi
    Forum Moderator
    Posted 3 years ago #

    Bumping is a really good way to get yourself ignored. As it so happens, I've been really busy and couldn't get back to your topic until this evening - by which time someone else was assisting you. Because this is a volunteer based forum, no one person is going to be around 24/7. And we do sometimes miss posts when we play catch-up the next day.

    General rule of thumb: wait a good 24 hours after you had a response. Then re-post - adding more details if necessary.

  10. Dzonny
    Member
    Posted 3 years ago #

    I expected that kind of answer. :)
    Once again, thanks for you answer, i understand that you all have your lifes and that no one can be here 24h/7.

    Also, i have one topic 2 months ago that have not been answered. (its solved now).
    http://wordpress.org/support/topic/rss-poster-problem-help-needed?replies=3

    I know that bumping can be annoying, but the good thing is that it keeps topic on first page so other members can see it and answer faster that if its on some futher page.

  11. Samuel B
    moderator
    Posted 3 years ago #

    I know that bumping can be annoying, but the good thing is that it keeps topic on first page

    actually most mods look at "no replies" 1st so bumping isn't smart as we assume you are getting help

  12. esmi
    Forum Moderator
    Posted 3 years ago #

    I know that bumping can be annoying, but the good thing is that it keeps topic on first page so other members can see it and answer faster that if its on some futher page.

    The problem is that, if everyone did that, we'd have people bumping posts every 5 minutes in an effort to keep them on the first page. And, yes, we do have some users who will almost reach those levels - despite being asked to stop.

    I do agree that once your post has been answered (or you've bumped it yourself), you are at a distinct disadvantage. As you should see at the top right of this page, there's an option to see any topics posted 2+ hours ago without replies. Most forum volunteers check through this list regularly to pick up anything that they can deal with. As soon as there's more than 1 post in your topic, it won't appear on that list.

    This is the point when you have to exercise a little patience. Bear in mind that anyone checking through the forums will see that your topic has had 2 replies and will probably assume it has been (or is being) dealt with. Bumping at this point will just annoy and won't really increase your chances of being answered. So, the best option is to wait for that all-important 24 hours to pass - at which point, I'd suggest re-posting. Maybe see if there's a better forum you could post to. Make the subject a little more descriptive. Or add some more detail to your new post - especially anything that's been covered in your previous topic, so that no one will try to cover old ground.

    Yes - it's not ideal and, try as we might, we do miss some posts completely. Just try not to take it personally if you don't get a response or don't get your problem resolved first time around. It's just the flip side of free, volunteer-based, forums. We struggle to answer everyone all of the time. :-)

  13. Re http://wordpress.org/support/topic/rss-poster-problem-help-needed?replies=3

    I JUST tagged that with 'rss-poster' so the PLUGIN dev can get alerted. The problem with that one is that it's specific plugin problem. And with 13,574 plugins (as of this posting), not all of us use all of them. So like good people, we don't post things like "No idea" or "ITA" :) We leave it alone. If you have a plugin problem, sadly sometimes the person you need is the plugin dev :/

    The forum welcome specifically asks you not to bump.

    I too tend to delete bumps on site. Especially same day bumps.

  14. webmag
    Member
    Posted 3 years ago #

    If the forum allowed signaturs or feeds for the users, more help would have been given. There is thousands of great Wp developers but giving support to otheres should also provide benefits for the one giving help. My last two questions have not gotten any answers at all. I got a answer for one of the posts in 10 minutes on twitter, so the question was not difficult..

  15. Signatures don't help people help you, they help YOU advertise.

    And there are feeds and many of the volunteers use them to keep up. Again, we're not always able to help everyone as fast as they would like. We try our best, appreciate any help you can give, and will keep on trying.

    Also if it really was an easy question, I admit sometimes I DON'T answer, cause its clear the person didn't do so much as a google for "how do I add a plugin?"

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