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  • May be that is of help to the developers:

    I installed the gallery update (2.0.11) in an XAMPP environment in the backup of a large site (20+ plugins, 1000 users, 10 000 articles, about 40 galleries). It went all very smoothly, everything was working. Then I upgraded it on the Linux Server (even better ressources, 1024 KB of php memory) and it crashed the whole site, producing a 500 Internal Server Error. After manipulating the .htaccess i got the site working, but all the single galleries produced the well known array()… output.
    When I then downgraded at the 1.9.13 version everything was up and working again.

    My best hopes for the gallery future
    Julius

    Plugin Contributor photocrati

    (@photocrati)

    @harry B – “whole site failure” doesn’t give us anything to work on. If we are to fix the cause of the error, we’ll need more information than that.

    @julius35 – Thank you very much for providing the error codes & descriptions that you’re seeing. Would you & @harry B, would you both be willing to submit a bug report to our developers here: http://www.nextgen-gallery.com/report-bug please include as much detail as you can:

    i.e.
    – What is the error code/description you’re seeing?
    – Local install or on a live server?
    – Who is your hosting provider?
    – What theme are you using?
    – What other plugins do you have installed?
    – Does the error go away if you deactivate all plugins and reactivate NextGEN Gallery only?
    – Does the error go away if you temporarily switch to a WordPress default theme?
    – Are you running the latest up to date version of NextGEN Gallery?

    Please include all of these details in a BUG REPORT here: http://www.nextgen-gallery.com/report-bug . Including login credentials would be very helpful for us and accelerate the rate in which we can provide a solid working solution. We are not always able to reproduce the error on our own sites, so having login details to a site with the error present would be very helpful. Thanks!

    -Becky

Viewing 2 replies - 1 through 2 (of 2 total)
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