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Shareaholic | share buttons & related posts
Counts not showing (5 posts)

  1. b...b
    Member
    Posted 2 months ago #

    Hello,

    Shareaholic no longer show the counts on the share buttons.

    website: http://www.currentinspiration.com/my-blog-daily-dose-of-inspiration/

    Yesterday only facebook was not showing the counts. Today none are showing the counts?

    https://wordpress.org/plugins/shareaholic/

  2. devinemily_shareaholic
    Member
    Plugin Author

    Posted 2 months ago #

    Hi Pam - If you go to Advanced Settings in the plugin, what do you see? Does it read "Server side share count API is reachable"?

  3. b...b
    Member
    Posted 2 months ago #

    Yes...Connection to server is OK.

    I put a snip of the screen here: http://www.currentinspiration.com/support/shareaholic_server_side.JPG

  4. devinemily_shareaholic
    Member
    Plugin Author

    Posted 2 months ago #

    Hi Pam - Okay, we figured out what the issue is and it's something bigger that we need to fix on our end. However, in the meantime, if you clear any caching plugins you have installed in WP right now, that should help in the meantime. Can you please try that and let me know if that helps?

    Thank you!

  5. b...b
    Member
    Posted 2 months ago #

    Devinemily,

    I cleared wp-supercache.

    No change to the counts.

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