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[resolved] Countries are unknown? (3 posts)

  1. maxime_442
    Member
    Posted 2 months ago #

    Hi,

    I correctly install the pluging and my friends who visited my website from France are ok...I see the french flag near their IP adress.

    But one of my friend connected from Australia and I see his connection but with an "unknown" countires and flag.

    I enable GEOIP database update but there is no resultat...what the solution to see my connection from US or Australia?

    Thanks

    https://wordpress.org/plugins/wp-statistics/

  2. Greg Ross
    Member
    Plugin Author

    Posted 2 months ago #

    Unfortunately GeoIP detection isn't an exact science, we use the MaxMind database to do the lookups so if it doesn't know where the IP address is the plugin won't detect it correctly.

    Make sure you to go Statistics->Optimization->Updates and run an update if you haven't enabled "Populate missing GeoIP after update of GeoIP DB" in the settings.

    MaxMind does accepts updates for incorrect information here: http://www.maxmind.com/en/correction

  3. Greg Ross
    Member
    Plugin Author

    Posted 1 month ago #

    Closing due to inactivity.

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