WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] Core re-install fails - repeatedly (11 posts)

  1. jstaashaught
    Member
    Posted 1 year ago #

    I had another issue posted in a different thread. http://wordpress.org/support/topic/widgets-wont-move-media-button-wont-work-kitchen-sink-gone-etc?replies=6#post-4228519

    Seeing loss of dashboard functionality on two installs on same domain:
    pjdianagoalieschool.com/main
    pjdianagoalieschool.com/thegoalienet

    Advice from mod was to do a core re-install. That keeps failing, repeatedly.

    It will start to load and then go to a 500 error. If you check the site during 500, you get "The service is unavailable." on a white screen.

    It takes anywhere between 2 and 30 minutes for the site to come back again and I get a message telling me an automatic update failed and to try again.

    Today, I got a notice from Google that my site was being listed as malware and pointed to an infected photo gallery. I deleted all of the images and the post for that gallery as a precaution.

  2. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    Do a Manual Install (FTP).

  3. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    And switch to the default WP theme with NO plugins active.

  4. jstaashaught
    Member
    Posted 1 year ago #

    The manual install scares me, honestly. I'm not sure what my database name and all that other stuff is and how/where to change it.
    Are there certain files I can look at in my FTP first to see what database names, user/pass, etc. I need to remember?
    On a manual reinstall, should I upload everything EXCEPT the contents folder - don't want to lose my posts, pages, etc.

    Is TwentyTwelve the default theme? Should I try the core re-install from dashboard AFTER I've switched to default and deactivated plugins?

  5. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Back-up your entire site first ALWAYS before doing anything like this.

    I thought you said in your other thread that you had switched to twentytwelve with ALL plugins deactivated - preferably by renaming the plugins folder via FTP? That's the basic troubleshooting step. I'd suggest doing that again - do the problems persist?

    If so, yes, do the reinstall -

    You cannot do the manual reinstall from the dashboard. You must use FTP access - first download a new copy of WP to your local computer. Then using FTP, delete all files/folders EXCEPT wp-content. Then replace the files/folders from the newly downloaded copy - again being careful to not overwrite wp-content.

  6. jstaashaught
    Member
    Posted 1 year ago #

    I did switch to 2012. But switched back when the fixes didn't work. Had to reactivate plugins to keep business.

    Again, are there any files in the install that I need to tweak or add to? That's the part that worries me, not knowing what files to change.

    Could I do the same via GoDaddy? Just copy me content folder to my desktop - I know it's huge - and the reinstall from GD, then replace blank WP-content with my saved one?

  7. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    First, use sub-domains not sub-folders. thissub.mydomain.com not mydomain.com/folder (review that with advanced support at GD) Tier 1 there are typically reading off a screen for min wage (ie morons).

  8. jstaashaught
    Member
    Posted 1 year ago #

    I tried subs when I first did the install for thegoalienet, but it kept failing - GD support said it was because we were redirecting http://www.thegoalienet.com to the sub. Their advice was use folders instead.

  9. Pioneer Valley Web Design
    Member
    Posted 1 year ago #

    Tier 1 there are typically reading off a screen

  10. jstaashaught
    Member
    Posted 1 year ago #

    Fixed.
    I combed through the FTP and rooted out 7 instances of default.php running in various folders and subs. Some were from old pre-WP versions of the site.

    Once I deleted all of them - and did some other maintenance on the FTP - all functionality returned AND I was able to do automatic core reinstall.

    Thank you for all of your help.

  11. jstaashaught
    Member
    Posted 1 year ago #

    Situation resolved. Thanks.

Topic Closed

This topic has been closed to new replies.

About this Topic