• Hello!

    I was really satisfied with this plugin but suddenly I realized that ALL my visitors are being locked out for visiting pages in my site that DO exist nor writing comments, iThemes Security is locking out EVERYTHING.

    When I deleted a spam message it locked me out, I cannot write a post, adjust, or change anything!!! This is really frustrating!

    Did not change configuration settings since May 1st so there’s no apparent cause because it worked fine.

    Another thing, is that it stopped backing up thru dropbox (not using the one with iThemes security) on May 15th. I couldn’t find an answer on how to correct anything and asked for orientation but couldn’t resolve it.

    Please HELP!!!

    https://wordpress.org/plugins/better-wp-security/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter dermaDF

    (@dermadf)

    Already tried

    1) Whitelisting my IP and IT LOCKS ME OUT
    2) Disabling the plugin, IT LOCKS ME OUT
    3) Reducing the time for lockout, IT LOCKS ME OUT
    4) Erase it from the server, IT LOCKS ME OUT

    CANNOT CHANGE ANYTHING

    Please help, I am desperate

    Hello,

    You will need to edit some files setting up “write” permissions to r w – r – – r – – (644) by FTP:
    .htaccess file => Delete all rules writen by this plugin from “# BEGIN iThemes Security …” to “…# END iThemes Security”.
    wp-config.php => Delete iThemes Security entries at the begining (if necessary).

    Try also to delete in your database the tables related to this plugin:
    …_itsec_lockouts
    …_itsec_logs
    …_itsec_temp

    Then rename or delete the plugin…

    i hope this will help you 🙂
    Best regards
    L..

    I forget, with phpMyAdmin go in general table named “xxx_options”, in this table search with care in “option_name” column for all the entries beginning by “itsec_” and delete them.

    You can make a direct query :

    `
    SELECT *
    FROM <code>xxx_options</code>
    WHERE <code>option_name</code> LIKE ‘itsec_%’
    LIMIT 0 , 30
    `

    (xxx is to replace with your table prefix)
    Pues espero que funcione esto
    L..

    PS: The autor of the plugin just confirmed that the white list feature is now working in the new update 4.2.8, and “will no longer stop the locked out user from logging in on a locked out host”. Have a look at this thread “[resolved] My admin account getting lockedout“.

    Just upgraded all my instances of iTheme Security via your very own iSync tool and locked myself out of all my WP websites. After logging in with my username/password, I am getting “forbidden” on wp-login.php instead of being taken to the dashboard… Great.

    @nadworks
    Look at this thread named “How to RESET iThemes Security plugin to fix issues“. May be you have to clean your database, .htaccess and wp-config.php files from all entries made by this plugin (backup before your database in case…).
    I am running multiple web sites with different configurations, and i don’t have this kind of problem now. I think that some old settings somewhere are in conflict with new ones…
    Try it on one web site, and tell us.
    L..

    Hello
    Just discover something interesting:
    Take care with IPv6 enabled for your internet connection. White listing your IP (IPv4 format) will not work. If you can, disable IPv6 on your internet box modem.
    This solves the problem.
    L..

Viewing 6 replies - 1 through 6 (of 6 total)
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