I just responded to your email with the following. Please do not share your site's FTP and admin login info here. I'm just copying it below again for your reference.
We're really sorry for what you've been going through and we appreciate your patience.
We are trying to figure out why things haven't worked out for you. You somehow received the automated response this morning, but we can't see your inquiry. We're checking to see if there is anything wrong with our system (btw we use the industry's top-of-the-line system ThemeForest also recommends and uses). Our phone is working, we're talking to people and we're receiving all other comments and inquiries. What country are you trying to call in from? We're in the US and the country code is +1 if you're calling internationally. We work Monday thru Friday, from 9 AM to 6 PM Pacific time. And we're doing our best to respond to inquiries even afterhours and we're browsing elsewhere to find out about any missed inquiry as we just did on the wordpress.org forum.
The reason we haven't told you what to do on the wordpress forum was to get you to contact us and we could do it for you remotely to help you better and speed things up. We didn't want to ask for your site's access information on a public forum.
As a quick note, could you please upload the "inner" Contentville folder (there are two of them, one inside the other) to wp-content/themes folder when you connect to your host using FTP. And then you should be able to see our theme if you refresh your page in the wordpress admin page>appearance>themes. All you need to do is to click on the activate link underneath.
We hope this resolves the problem. If not, please send us your host and login info for FTP and access to your wp-admin (username and pass) and we would be happy to do it for you. And we'll make sure that we include this information in our documentation.
Thank you again for your understanding. Please let us know if we can be of further help.