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content getting deleted, images not uploading... (4 posts)

  1. Adriandc
    Member
    Posted 1 year ago #

    I created a site for a customer, and it works perfectly on my computer, on my phone, on my personal computer at home, yet when my customer tries to do basic tasks it doesnt work.

    She cant upload images as it cuts off saying "image was partially uploaded", when she updates content, it just deletes some of it instead. She also said on firefox it runs really slowly.

    She says her internet connection is fine and that other sites work perfectly. I also talked her through it while on the phone as she did it, so I know she's not doing anything incorrectly.

    She also asked someone else in her office to do the same and the same problem occured.

    Does anyone have any advice? Do they have a bad broadband connection?

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    If the problem is specific to one computer or local network, then it's not a WordPress issue. It sounds like a very poor connection to me.

  3. Gabe Young
    Member
    Posted 1 year ago #

    Could be connection but since they are in the same office, it could also be things like firewall, dated browser, incompatible browser plugin, enterprise security, or upload limitations.

    As a next step, I would see if your client can try on her personal machine at home.

  4. Adriandc
    Member
    Posted 1 year ago #

    Thanks , I think I will have to do that, because its pointless me trying to fix a problem that I cant even find.

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