• Resolved thebigtimer

    (@thebigtimer)


    Is there anyway that I can contect wordpress for technical support? I have been having login problems that could not be resolved. I’ve tried everything (I think) and I need to have other users able to access my site. Only the “admin” user can login successfully. All the rest get the error message “incorrect password” when they try to login with their correct username/password combo.

Viewing 7 replies - 1 through 7 (of 7 total)
  • This is where you go with support questions. There is no paid support, nor is there a specific contact for support. These forums are managed by volunteers, so give as much information as possible, and someone will eventually be able to help. Another area to look is the http://codex.wordpress.org

    Thread Starter thebigtimer

    (@thebigtimer)

    ok thanks.

    ….killer spam job on my post.

    Thread Starter thebigtimer

    (@thebigtimer)

    Thread Starter thebigtimer

    (@thebigtimer)

    The best informatin that I can give is that I have downloaded the newest version of WordPress. Everything installed fine, I began creating my site with a nice theme and am extremely happy with it. However, when I started to create other user accounts for my friends to also post on the site I came to problem. None of the accounts that I create can log in successfully. Each time it says “incorrect password” however it recognizes the user name. So at first I tried the “forgot password” link and had the new password for each account sent to their email addresses. Login attempts with these new passwords failed as well. Then I came across the phpmyadmin option, I followed the directions step by step but the new password which I assign there does not work either. My hosting provider is totalchoicehosting.com and other people use word press there and do not have any problems. If anyone thinks they can help me please respond or email me at John@thebigtimer.com

    Are the users putting the exact user name in? Because just for fun I just created a new user and password and tried it, username Mindy2, which did not work when I tried mindy2, and even tho the username was wrong , it still told me the password was wrong. Just a thought!

    Thread Starter thebigtimer

    (@thebigtimer)

    I feel like such an idiot, they weren’t using the proper casing for their usernames!!! Thank you so much for that idea, this was driving me crazy!

    Sometimes it’s just the little things that kill. I’m glad that was it! 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Contacting WordPress’ is closed to new replies.