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[resolved] contact us form not working HELP ! (4 posts)

  1. eejsrz
    Member
    Posted 1 year ago #

    I have been using your WordPress for 2yrs now for our site
    So you are the next best persons to ask.

    Now I have a problem that not even 2 of the best coders I know cannot figure out ..

    Here it is my contact us form on our site is has our email address to where the submit button is pointed to ... But it’s going some ware just don’t know where.
    Things I have done to find to fix this problem
    1. Change email address to another one
    2. Made a new form with contact form 7
    3. And chked the PHP coding area ... Still nothing working
    By the way never had any problem with contact us form in the pasted 4 yrs just in the past 3 -4 weeks
    Thanks
    Ernie

  2. Tara
    Member
    Posted 1 year ago #

    have you tried:

    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old

    - To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

  3. eejsrz
    Member
    Posted 1 year ago #

    T-p
    thanks for taking the time to weight to this mess... Now i feel so dumb found some how emails were going to a spam folder.. Yea I said SPAM Folder .... didnt think of that but just chk'd and low and behold there they were...

    But thank you again

  4. Tara
    Member
    Posted 1 year ago #

    Glad you got it sorted out :)

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