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Contact Us email not forwarded (5 posts)

  1. lyncat
    Member
    Posted 2 years ago #

    Completing the Contact Us form and submitting appears to work perfectly, including the "send a copy to yourself", - no error messages are returned - however, no email is received by the site admin or the form sender. We have tried several email addresses for the admin but no luck.

    Any suggestions on how we begin searching for this error?

  2. ChristiNi
    Member
    Posted 2 years ago #

    Hi lyncat,

    Can you provide a link to your site or tell us what plugin you are using for your Contact Us form?

    Thanks!

  3. lyncat
    Member
    Posted 2 years ago #

    site: http://www.tripfinder.com

    Built the Contact Us form from a Contact Form template that appears as a choice in the "New Page" option in the Spectrum Theme from Woothemes.

    Do I need to install a plugin to make this work?

  4. maoski
    Member
    Posted 2 years ago #

  5. ChristiNi
    Member
    Posted 2 years ago #

    Hi lyncat,

    I'm sorry but since that is a premium theme you'll want to check the documentation for the theme or check in with support at WooThemes:

    http://www.woothemes.com/support/

    You could also ask your host to check email logs at the time you fill out the form to see if the email is being sent from the server at all.

    Hope this helps!

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