So my issue is that some customers are claiming they've requested a cancellation request through the site's contact form. Obviously, this is not allowed according to policy, but I wanted to see if there was a way to design the form to help communicate this.
For example, if a preset subject was selected (e.g. edit membership) then the submission would return a message stating "All membership changes must be made in person at the studio"...
Just curious if anyone else has had this issue come up and how it could be designed better.