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Contact form missing (3 posts)

  1. mbenschop
    Posted 1 year ago #

    My contact form is missing. This happened after I tried a test transaction on my site. The first three times everything worked correctly. After placing my order I was sent to the contact form. After filling in the information requested, I was then forwarded to the Paypal information form. On my fourth try there was no contact form I was forwarded immediately to the Paypal form. Since this was a test run,of course I cancelled order after filling out the paypal form. Not sure if this is the reason for the missing contact form. Also I have Gold Cart on my site. Not sure also if the problem I am having is the 2.92 version of wp. I cannot upgrade. Every time I do I loose my site.

    Would appreciate if someone could help me.

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Have you contacted Gold Cart developers for help -- as a paid plugin they provide support. And definitely get your site updated -- that's a major problem and may be a security risk as well.

    What's the problem when you update? You're using Suffusion which is a very well supported theme...

  3. mbenschop
    Posted 1 year ago #

    Thank you for responding
    In answer to your first question I tried contacting Gold Cart developers at the Getshopped.org site. The form I filled in requested Getshopped API number. I gave them my Gold Card API number. First I received an error message. After entering the information again I received another message that I do not have any "tokens". I do not know how I go about getting that.

    Regarding my update, not sure why I cannot update. Every time I try my site goes down, and I have to resort to my hosting company backing up and restoring it. Unfortunately I am not quite knowledgeable with the admin. part of my site. (codes, c-panel, etc.) Because of this I am very much handicapped.
    Would greatly appreciate any help I can get

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