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Contact Form 7 Won't Submit Message (3 posts)

  1. paranikki
    Member
    Posted 3 years ago #

    Hello all!

    I am trying to help a client who has an interesting problem that the original webmaster never bothered to fix. I'm going to try to be as detailed as possible. I've searched all the forums on this topic and none of the 'fixes' work in this scenario.

    There is one main 'contact us' form that works just fine' but she created a couple of additional customized forms and those fail to submit for some reason with really random circumstances. For instance, we sat together in the office today, two of them on their computers and myself on my laptop. We all tried to use the form located here: http://americanfamilyshortsale.org/qualify/. As you can see, there is the basic contact form on the right hand side and that works just fine no matter what. On the left, on the main portion of the page, you'll see that there is a custom form that just acts wonky. On 3 separate computers, one of us might get it to submit in IE while the others could not and then perhaps 2 of us could get it to work in Chrome while the other could not, all using the same versions of each browser. The submit button would not even respond in each scenario, as if it were just an image on the page. Nothing at all would happen and nothing would send. We've tried Chrome, IE and Firefox and in all situations it would work one one or two people's browsers but not the others on different computers.

    What I have done so far is make sure with the hosting provider that they are upgraded to the most recent version of PHP, checked that the mod_security is set properly to which they said they don't even use it, it is hosted on a Linux server and I have uninstalled and reinstalled the plugin repeatedly to no avail. Unfortunately, I haven't even been able to find a plugin that will allow the customization that cf7 does so that's not really an option right now for what he wants. Any suggestions would be great at this point. I'm at my wits end and I'm definitely not getting paid enough for this but I'm a girl of my word and it's either all or none and I've invested too much time in this now to walk away.

    Sooooo.... here is the form code we're trying to use:

    <table border="0">
    <tbody>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <p>Do You Have A Hardship?
    (Things have happened where you find yourself struggling to make your mortgage payment or can’t make it at all.)
    [radio question-1 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <p> Is your home upside down?
    (Your home is worth less than what you may owe on it.)
    [radio question-2 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <p>Do you have any money that you can draw on to make your payments?
    (Do you have any money you can use towards your mortgage payment?)
    [radio question-3 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <p>Do you want to save your credit from a bankruptcy and/or foreclosure?
    (Bankruptcy and/or foreclosure will damage your credit for 7 – 10 years)
    [radio question-4 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <p>Have you missed any mortgage payments?
    (Banks may approve a short sale if missed mortgage payments are inevitable)
    [radio question-5 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <p>Did you buy or refinance your home during 2003-2007?
    [radio question-6 "Yes" "No"]
    </p>
    </td>
    </tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">First Name: <font color="red">*</font></td>
    <td> [text* first_name] </p></td></tr></table>
    </td></tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">
    <p>Last Name: <font color="red">*</font></td><td> [text* last_name] </p>
    </td></tr></table>
    </td></tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td><table><tr><td style="width: 35%;text-align:right;">
    <p>Street Address:</td><td> [text street-address] </p></td></tr></table>
    </td></tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">
    <p>City & State:</td><td> [text city_state] </p></td></tr></table>
    </td></tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">
    <p>Zip:</td><td> [text zip] </p></td></tr></table>
    </td></tr>
    <tr style="background-color:#b7dbff;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#b7dbff';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">
    <p>Your Email: <font color="red">*</font></td><td> [email* email] </p></td></tr></table>
    </td>
    </tr>
    <tr style="background-color:#d3e7fb;" onmouseover="this.style.backgroundColor='#f7f7f7';" onmouseout="this.style.backgroundColor='#d3e7fb';">
    <td>
    <table><tr><td style="width: 35%;text-align:right;">
    <p>Phone #:<font color="red">*</font></td><td> [text* phone] </p></td></tr></table>
    </td></tr>
    </table>

    <div style="margin:5px 0px 0px 0px;">
    <div style="float:left; color:red;">* Required</div>
    <input class="submit_landing" style="float:right;" type="submit" value="DO I QUALIFY?" />
    </div>

    Any help would be much appreciated. I'm sure I'm missing something and it's just me. Thanks!

  2. Takayuki Miyoshi
    Member
    Posted 3 years ago #

    You should check FAQ first.

    My contact form behaves oddly on certain browsers.

    This may be caused due to invalid HTML, CSS, or Javascript. Please check your form page with a validator or debugging tool.

    Useful tools:
    Firebug — Firefox extension. Good for Javascript debugging.
    XHTML-CSS Validator — A validator with a good UI.

  3. paranikki
    Member
    Posted 3 years ago #

    And then?

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