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Constant Server Errors - which problem is it? (5 posts)

  1. demonboy
    Member
    Posted 7 months ago #

    I have three WordPress websites, all hosted by streamline.net. Because I travel I am often on a mobile connection but all three suffer from constant internal server errors. One blog is ten years old with many hundreds of blog entries, one is a new database with just a few entries. The third is my wife's and she can't even update plugins as the internal server error message keeps popping up. We're at our wit's end.

    How can I establish what is causing this problem? I keep lodging support tickets with Streamline who come back and tell us there is nothing wrong with the service, but I have read elsewhere that they are not very well regarded as a host company.

    Could the problem actually be that we're on a bad internet connection, and that the connection keeps dropping out? We certainly don't have problems with other websites, though I suspect many use their own server whereas we're on a shared server. If it is the connection, what is the technical reason for it dropping out?

    Or could it be a crappy shared server that simply isn't dedicating enough bandwidth to us?

    Any pointers gratefully received.

  2. Pioneer Valley Web Design
    Member
    Posted 7 months ago #

    The first pointer is to list the sites for us to run some tests on. Without, we can be of little assistance (based on the information provided).

  3. demonboy
    Member
    Posted 7 months ago #

    My apologies, school-boy error.

    http://www.followtheboat.com - the one with many hundreds of entries

    http://www.jamiefurlongphotography.com - new database

    http://www.lizcleere.com - my wife's blog, quite small

    We've just had confirmation that users of my wife's site have also experienced this internal server error problem, so that puts paid to the idea that it's just our dodgy connection.

  4. Pioneer Valley Web Design
    Member
    Posted 7 months ago #

    A review of this seems to be in order (some items are taking a very long time on each)

    http://gtmetrix.com/reports/www.followtheboat.com/OTjJXfIQ

    http://gtmetrix.com/reports/www.jamiefurlongphotography.com/ORCMG5yn

    http://gtmetrix.com/reports/www.lizcleere.com/xr8TMSy4

    Addressing the items with grades below B is very important.

  5. demonboy
    Member
    Posted 7 months ago #

    Interesting links, thanks for those. Unfortunately the image size issue is something outside my control as that is a theme I use, but I can draw this to their attention.

    What the report doesn't show me is how many people are actually failing to get the pages to load up. I have it on good authority that my wife's users are not able to access her website.

    One thing that has occured is my host company admitting our websites sit on a server running php 5.2 and not 5.4. They will be upgrading these once I've backed them up but I don't understand why I have to chase them. Surely they should be doing this as a matter of course?

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