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Online Backup for WordPress
Connection error to Online Backup (10 posts)

  1. Robdog75
    Member
    Posted 1 year ago #

    Hello.

    I have attempted to setup Online Backup three times. The problem I keep getting is the last part configuring the online backup settings. I set up an account on backup-technology.com. Each time I press connect under my login details I keep getting this message.

    Communication with the online backup vault failed. Please ensure your blog is able to perform HTTPS requests to https://wordpress.backup-technology.com. You may need to contact your web host regarding this. The error was: [Error Code http_failure] There are no HTTP transports available which can complete the requested request..

    I did see another post regarding this issue and the user had the same problem. He was advised to contact his host provider as it maybe a php issue. I'm using WAMP as a test server while I am developing my site. Could it be I'm using a localhost that is causing the problem?

    Any advice would be great.

    Thanks.

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Robdog75,

    For the plugin to work, we need to have one of the following available in PHP:

    1. CURL extension with SSL support, this is most commonly available
    2. allow_url_fopen php.ini enabled and openssl extension
    3. fsockopen not disabled in php.ini and openssl extension

    If you don't have any of these (for example, if you don't have CURL extension and don't have openssl extension), you won't be able to send data to our online vault.

    Regards,

    Jason

  3. Robdog75
    Member
    Posted 1 year ago #

    Hello Jason.

    I have enabled the CURL extension along with the allow_url_open and activated the openssl.

    Now I'm getting this error message, when I click connect in Online backup settings:

    [Error Code http_request_failed] SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed.

    Thanks.

    Rob

  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Robdog,

    Root certificates that OpenSSL uses to verify the certificate are probably out of date. You may need to manually update the bundle.

    This is likely to be most helpful to you:
    http://superuser.com/questions/442793/why-cant-curl-properly-verify-a-certificate-on-windows

    Just need to look for your existing curl-ca-bundle.crt and replace it with the one from the haxx website which is FireFox's set.

    Jason

  5. Robdog75
    Member
    Posted 1 year ago #

    Hello Jason.

    I think I will just leave it as I don't fully understand what I am doing when it comes to messing around with servers. Plus I can't find the curl-ca-bundle.crt that needs replacing.

    Thanks.

    Rob

  6. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    No problem Robdog, perfectly understandable.

    Jason

  7. Robdog75
    Member
    Posted 1 year ago #

    Do I only need access to the online vault if I wanted the back up online? Do I need to have access to the online vault for email and a downloadable backup? If not for the email and downloadable backup what is the maximum file size for it to be emailed to me please?

    Thanks.

  8. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Robdog,

    Sure you can do downloadable and email without backing up online. When we release next version it will also allow local backups (although we still recommend at least an email to ensure the backup is taken OFF the server!)

    The maximum size for email will depend on memory available to PHP on your server. As long as there is enough the limitation is usually how big an attachment your email can receive.

    GMail and others limit attachments to 25MB (if I remember correctly) so even if the email sends, if it's bigger than that it may not arrive if it's rejected when it reaches the mailbox.

    Regards,

    Jason

  9. Robdog75
    Member
    Posted 1 year ago #

    I may just go with the downloadable backup as I did a backup with a different plugin last week and had a lot of problems trying to restore it.It was 75MB in size which I know is too large for it to be sent to email, so will try a downloadble back up Hence me trying out the online backup plugin.

    Thanks for your help Jason.

  10. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    No problem!

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