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[resolved] Connecting WordPress to Facebook Business Page (21 posts)

  1. shayeryan
    Member
    Posted 12 months ago #

    I have a website skyartmedia.com. I have the publicize app configured in Jetpack and I'm able to get my posts to show up on Twitter no problem. When I go to add my Facebook connection it give me an error saying

    "You are using Facebook as Sky Art Media
    To access this page, you'll need to switch from using Facebook as your page to using Facebook as yourself."

    I can switch to my personal profile and get this connection to work.

    I don't want to share posts on my personal profile, I want to share them on my business page. I know this is possible because I have another website that is doing it successfully.

    Any ideas would be much appreciated!

    -Shaye

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 12 months ago #

    You should indeed be able to connect to a Facebook Business Page from the sharing settings, when logged in to Facebook as yourself, but we currently experience issues with the Publicize function. We're working on it, and will release an update to fix this issue very soon.

    You can read more about it here:
    http://plugins.trac.wordpress.org/ticket/1809

  3. shayeryan
    Member
    Posted 12 months ago #

    Oh great, thanks for letting me know, I was starting to go crazy.

    I was able to get another site connected to a business page which is weird. If it would help in your debugging I would be happy to set you up with a login to see the site where I am publicizing to.

    Shaye

  4. marcus.v
    Member
    Posted 12 months ago #

    I have been experiencing the same problem as well. Look forward to this fix!

  5. Dijki
    Member
    Posted 12 months ago #

    The same overhere! Please make an update for the whole plugin so also not-experienced users can use it without problems!

  6. WayLay Design
    Blocked
    Posted 11 months ago #

    I'm not sure if this is the same issue that you guys are having, not being able to select your Facebook page for publicizing, but there is a patch for that while they work to resolve the issue that should get you back up and running with your Facebook pages.

    I've used it on several of our sites and it does restore FB Page functionality.

    Just upload and replace your publicize.jetpack.php file (save a copy first, just in case) in the /wp-content/plugins/jetpack/modules directory.

    http://plugins.trac.wordpress.org/changeset/739334

    Hope it helps!

  7. WayLay Design
    Blocked
    Posted 11 months ago #

    ooops..../wp-content/plugins/jetpack/modules/publicize directory. Sorry about that.

  8. shayeryan
    Member
    Posted 11 months ago #

    Just tried this and still getting the same error, trying to use my personal profile. Isn't there a way to roll back the plugin to release where this was working?

    Could the issue be that this plugin is already attached from another website to one of my other business pages.

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @shayeryan If you experience issues when trying to connect to your personal profile, then your problem is different from the one I mentioned earlier.

    Do you still get the same error message you mentioned in your first post? If so, could you go to Facebook, and switch to your personal account thanks to the dropdown menu in the top right corner?

  10. shayeryan
    Member
    Posted 11 months ago #

    Jeremy, the only thing I want to do is send posts to my Facebook business page, not my personal page. I have a design website and blog and want to connect it to Facebook. Still the same issue.

  11. shayeryan
    Member
    Posted 11 months ago #

    You were probably confused by this "Just tried this and still getting the same error, trying to use my personal profile" What I meant is is still trying to force me to use my personal FB profile.

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    You were probably confused by this "Just tried this and still getting the same error, trying to use my personal profile"

    I was, indeed. I understand now, thanks!

    The fix mentioned by @waylaydesign seems to work for most people. We're still testing it though, and plan on releasing a new version of Jetpack as soon as we're happy with all our tests.

    If it doesn't work for you, I'm interested! Could you make sure that your Jetpack plugin includes the changes mentioned here?
    http://plugins.trac.wordpress.org/changeset/739334

  13. shayeryan
    Member
    Posted 11 months ago #

    Hey Jeremy,

    I went to that page and downloaded the zip archive at the bottom that contains the jetpack PHP file and uploaded it to said directory after renaming my original for backup. I've tried connecting my business page several times and still getting the same issue. I've logged out of WP and back in and still getting same.

    If there is anymore info I can provide that will assist in debugging I would happy to.

    Shaye

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @shayeryan Could you try to delete the existing Jetpack plugin files, and install the latest Beta version instead?
    http://downloads.wordpress.org/plugin/jetpack.2.3.2b1.zip

    Let me know how it goes.

  15. shayeryan
    Member
    Posted 11 months ago #

    It's working my friend, brilliant!

    I'm able to connect my Facebook Business page. I will test actually posting and publicizing next.

    Thank you!

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    We've just released a new version of Jetpack, 2.3.2, including a fix for this problem.

    You can go ahead and update the plugin as soon as you get a notification in your dashboard!

  17. shayeryan
    Member
    Posted 11 months ago #

    Brilliant Jeremy thank you. We all appreciate your hard work!

  18. shayeryan
    Member
    Posted 11 months ago #

    Jeremy,

    I updated to the latest version and I went into my Jetpack settings and noticed that my connection to wordpress had been lost so I connected again and tried to setup my connection to my social media pages with Publicize and ran into the same Facebook issue. So I went back to the beta version and still had the same Facebook issue. So I signed out of my Facebook that I had open in another tab and tried again. This time it worked and I got the option to select the proper page. I don't know if this workaround will help with the latest version but I'm for now I'm going to stick with the beta since it is doing what I need.

  19. Evan Nadeau
    Member
    Posted 11 months ago #

    I was having trouble with this as well, but since Jetpack version 2.3.3, I simply reconnected to my business facebook page, and it is working perfectly. Thank you very much JetPack!

  20. leew87
    Member
    Posted 8 months ago #

    i am using the latest version of the plugin and can not seem to link it to my facebook business page. how long untill this will be resolved?

  21. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    @leew87 The issue mentioned in this thread thread was resolved 3 months ago. If you experience issues on your site, Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

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