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[resolved] Connecting JetPack to WordPress (5 posts)

  1. DeniseNichole
    Member
    Posted 3 months ago #

    Under 'Plugins' in WordPress it says that JetPack 2.9.3 is installed but when I go to connect JetPack to my WordPress it says that I don't have the current version of JP installed. Although, my WP says it is current. How come I can't get this connected?

    Please help.

    https://wordpress.org/plugins/jetpack/

  2. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Hi,

    We're digging into a potential an error on our end that returned that error message that you saw more often than it should. Can you confirm you're using the right user name and password for the WordPress.com login.

    The user name and password requested is for WordPress.com, not your site's login information. If you don't have a WordPress.com account you can sign up for one for free at https://signup.wordpress.com/signup/?user=1

    Thanks!

  3. DeniseNichole
    Member
    Posted 3 months ago #

    Thanks for responding Brandon. I am most definitely using my WP login and password. NOT my site's login info which is through GoDaddy. I am using the WP login and pw. I'd LOVE to get this going...How long do you think it will take for the error to be fixed?

    Also, when I log into WP it takes me to a JP link to get my site connected, when I click that green button link, and enter my wp login and pw it says "your JP is outdated, please download current version" but I promise you, its current.

  4. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 3 months ago #

    Can you drop us a note at http://jetpack.me/contact-support and include the e-mail address and the user name you're using to login to WordPress.com, mentioning my name?

    Since we're diving into account issues, it is best to continue this privately versus in the public forum.

    Thanks!

  5. DeniseNichole
    Member
    Posted 3 months ago #

    Thank you, JUST sent it. I appreciate your help.

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