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Subscribe2
[resolved] Confrim Email Not Working (16 posts)

  1. Gennifer1
    Member
    Posted 10 months ago #

    I believe the plugin is working on the backend. I’ve had people subscribe to my blog since installing it. Email addresses appear in my public subscribers list in the WP dashboard, but I have to manually confirm them. I've learned that subscribers are not receiving confirmation emails after subscribing.

    http://wordpress.org/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Have you tested this yourself with an alternative email address? It's not uncommon for spammers to fill out the form automatically and obviously these will never get confirmed.

  3. Gennifer1
    Member
    Posted 10 months ago #

    Hi Matt,
    Yes, I've tested this myself. And the people who have subscribed are friends and colleagues, so I know their email addresses are valid.

    When I test the "subscribe" button myself, I get an error that reads, "Sorry, there seems to be an error on the server. Please try again later."

  4. Gennifer1
    Member
    Posted 10 months ago #

  5. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Are there any error messages on the Subscribe2->Settings page?

    Do you get emails for comments and lost passwords?

  6. Gennifer1
    Member
    Posted 10 months ago #

    There are no error messages on the Settings page that I can tell. Is there a dedicated location for error messages--I don't see one.

    Yes, I receive emails when there are comments made on the blog.

  7. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Error message on the admin site should be pretty apparent as they'll be in a red banner above the top of the page content.

    In Subscribe2->Settings what setting do you have in the drop down where it says "Send Email From"? Does it say "Post Author"?

    If so, try changing it to on of the user account names and if possible one that uses and email address ending @odessadesign.com.

  8. Gennifer1
    Member
    Posted 10 months ago #

    The "send email from" is already set to my user account, which has gen@odessadesign.com email address associated with it. I confirmed this after reading several other forum posts about similar issues.

  9. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Can you successfully send emails from Subscribe2->Send Email when logged in as this user?

  10. Gennifer1
    Member
    Posted 10 months ago #

    Yes, I sent a test email to myself, the only registered subscriber, and received it.

    I have not yet sent an email to any of the public subscribers, and I haven't posted to the blog since installing Subscribe2.

  11. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Providing the templates in Subscribe2->Settings under the Templates tab are not empty I suspect the issues is on the web server then. You will easily be able to send emails to yourself (not many spammers do that) but when other recipients are involved the emails are being blocked on the server. It's time to speak with your hosting provider and ask them why your emails are being blocked.

    In the meantime, you could also try installing Configure SMTP to push the emails via an authenticated SMTP server instead of the PHP mail() function.

  12. Gennifer1
    Member
    Posted 10 months ago #

    I see the test email in my subscribers list that you sent. Did you see the same error noted above when you submitted it? Assuming you did not receive a confirmation email?

  13. Gennifer1
    Member
    Posted 10 months ago #

    Also, I just tried to send an email to unconfirmed emails from S2>Send Email and got this message: "Message failed! Check your settings and check with your hosting provider. Could not instantiate mail function."

  14. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    Okay, that's two error messages from the code now saying emails are failing. You really need to speak with your hosting provider about enabling emails on the web server.

  15. Gennifer1
    Member
    Posted 10 months ago #

    Yes, already on it. Thanks.

  16. mattyrob
    Member
    Plugin Contributor

    Posted 10 months ago #

    @Gennifer1,

    I hope they manage to sort things out on their server for you.

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