• webheaded

    (@webheaded)


    As many others have mentioned, this plugin will completely break your site. I’m not sure what they did but the site stopped recognizing all my posts, reviews, pages, users, etc and everything was basically blanked out. After a lot of searching around, I finally figured this might be the culprit and uninstalled. It then blanked out my admin area while failing to completely uninstall itself so I had to SSH into my box and delete it from the plugins directory manually. After this I found that it had thrown 3 settings into my wp-config.php file without my asking while it uninstalled itself (THANKS A LOT). For those of you having issues look for this at the top of your wp-config.php file:

    define( ‘FORCE_SSL_LOGIN’, true );
    define( ‘FORCE_SSL_ADMIN’, true );
    define( ‘DISALLOW_FILE_EDIT’, true );

    Delete or comment them out and then load up your wp-admin with a regular HTTP link. This plugin should be taken down until it stops breaking everyone’s WordPress sites. This is completely ridiculous.

    Side note, I saw errors like this in my Apache error log for the site:
    [error] [client x.x.x.x] WordPress database error MySQL server has gone away for query

Viewing 1 replies (of 1 total)
  • iThemes Support

    (@ithemes-support)

    Hi webheaded,

    We apologize for the issues and the frustration this has caused you. Here at iThemes we value your feedback and are working hard to fix these pervading issues.

    First, please make sure to keep the plugin as up to date as possible (currently v4.0.19). Our developers are pushing regular updates to take care of bugs and have already resolved a great number of issues, and a newer version may fix the problem you are experiencing. If this does not work or you are experiencing a new issue, please fill out an iThemes Security Bug Report with as many relevant details as possible, so our developers can better address the issue.

    We greatly appreciate your feedback and your patience in helping us resolve these issues as quickly and efficiently as possible.

    Thanks,
    D.V.

Viewing 1 replies (of 1 total)
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