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1. janhoos
   Member
   Posted 11 months ago #

   Hello Mailchimp plug-in gurus!

   I'm buiding a website for a client who is using Mailchimp. We needed the plug-in to automate the process. On her old website she was putting in the subscribers by hand! :o

   Anyhow, when I tested this website out it all worked. That is, until I entered her API. The plug-in wont accept it. It works on my API but not the clients. I tried regenerating an API and reinstalling. Both wont do any good.

   Any tips? I noticed the other topic with a problem like this. When I got home this evening I'll try those solutions. But incase its not working, any other things I can do?

   EDIT:
   It does enter on US1 btw

2. mc_nate
   Member
   Posted 11 months ago #

   Hey there!

   So the API key is giving you some headaches? That's certainly no good!

   You'll want to make sure the API Key that's being pasted in ends with "-us1" or "-us2." If you keep getting errors, it could be something as simple as clearing your browsers cookies and cache (or using a different browser altogether).

   http://kb.mailchimp.com/article/how-do-i-clear-my-cookies-browser-cache

   Let us know if that doesn't get things resolved, we'll dig a little deeper. You might also open up a live chat with us where we can discuss details a little further without prying eyes. ;)

   http://kb.mailchimp.com/

   Cheers!

3. janhoos
   Member
   Posted 11 months ago #

   Thanks for the tips. Resetting did not work. I'm on a live chat right now :D

4. mc_nate
   Member
   Posted 11 months ago #

   Excellent!

   I talked to one of our support chimps and they said they thought they spoke with you today. If you do continue to see issues, give us a shout. We're happy to help!

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