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Relevanssi - A Better Search
[resolved] Clicking 'user searches' will redirect to '500 Internal Server Error' (5 posts)

  1. WPYoda
    Member
    Posted 1 year ago #

    When clicking 'User searches' in the admin page I get a 500 - Internal Server Error page instead of the expected page with an overview of user's search terms.

    The page the 'User searches' menu option is linking to is:
    http://subdomain.mydomain.com/wp-admin/index.php?page=relevanssi/relevanssi.php

    I've tried disabling and enabling the plugin, but this doesn't resolve the issue. What can I do to solve this?

    http://wordpress.org/extend/plugins/relevanssi/

  2. Mikko Saari
    Member
    Plugin Author

    Posted 1 year ago #

    Can you access server error logs? There might be a helpful error message there. Otherwise it's just about impossible to say what's wrong.

  3. WPYoda
    Member
    Posted 1 year ago #

    That was my first thought, but since i've tried this on two different webhosts I thought this might be a failing link. Reading your reaction now I assume everything works fine for you? ;)

    I've contacted my webhost and asked them for help (since they have access to the server logs and I do not (at least not directly)).

  4. Mikko Saari
    Member
    Plugin Author

    Posted 1 year ago #

    Yeah, I'm using Relevanssi myself on 20+ sites and I've never seen a problem like that.

  5. WPYoda
    Member
    Posted 1 year ago #

    SOLVED:

    Via the server error logs it turned out that the Apache Module 'mod_security' denied access to the file index.php when this file linked to 'index.php?page=relevanssi/relevanssi.php'.

    I've added the following to my .htaccess to avoid 'mod_security' blocking the file:

    <Files "index.php">
    SecFilterEngine Off
    SecFilterScanPOST Off
    </Files>

    Thanks for the help!

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