WordPress.org

Ready to get started?Download WordPress

Forums

[resolved] [closed] Clicked Upgraded to WordPress 3.6, Got 500 Internal Server Error (19 posts)

  1. Troy Dunn
    Member
    Posted 1 year ago #

    I was running WordPress 3.5 multisite with no issues on a dedicated server. I clicked the upgrade WordPress to 3.6 button this morning, it started to run the updated, and I now get a 500 Internal Server Error on all of my websites.

    Please help!

  2. Troy Dunn
    Member
    Posted 1 year ago #

    This is not a multisite issue.

  3. Troy Dunn
    Member
    Posted 1 year ago #

    Since the updated and following 500 server error, I have tried to:

    1. Downgrade the files to 3.5
    2. Renaming the plugins folder to something else.
    3. Read through the known 3.6 issues.
    4. Re-updated the site files to 3.6

    I have also run the automatic updated on several other multisite installations and they updated fine. I repeat - this is not a multisite issue and has improperly marked as such.

    I have received several emails from clients complaining that their sites are down.

    Again, I could use some real help.

  4. Troy Dunn
    Member
    Posted 1 year ago #

    I have also now:

    5. Deleted the .htaccess file.
    6. Manually updated the db_version to "24448" (it was 22442)
    7. Flushed local DNS
    8. Cleared local cache
    9. Using phpMyAdmin, set the template to twentythirteen.

  5. Troy Dunn
    Member
    Posted 1 year ago #

    I have also now:

    10. Created an php.ini file and set the memory to 64 megs.

    I'm running out of possible solutions...

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Try checking your site's error logs for a more specific error message instead of making wild guesses. Your hosts should be able to help you in accessing your site's error logs.

  7. Brian
    Member
    Posted 1 year ago #

    I am also having this same problem.

  8. Troy Dunn
    Member
    Posted 1 year ago #

    11. I set define('WP_DEBUG', true);
    12. define('WP_DEBUG_LOG', true); (No debug.log was created in the /wp-content/ folder)

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    @Brian: It is impolite to interrupt another poster's ongoing thread with a question of your own. It causes significant problems for the forum's volunteers and prevents us from being able to track issues by topic. Please post your own topic.

  10. Troy Dunn
    Member
    Posted 1 year ago #

    13. Checked error log. My error log has no updates since 7/20/13 and only indicated that there was an issue with the WP Realtime Sitemap plugin. That plugin is deactivated, with the rest of um.

    Thank you for the suggestion Esmi. I am on hold to talk with my hosting company while I continue to look for a solution to a problem not related to multisite.

  11. esmi
    Forum Moderator
    Posted 1 year ago #

    Was this the server's error log?

  12. Troy Dunn
    Member
    Posted 1 year ago #

    I think so... The file is called "error_log".

  13. Brian
    Member
    Posted 1 year ago #

    Sorry I didnt realize I was causing significant problems by just seconding the op problem. Ill create new post.

  14. Brian
    Member
    Posted 1 year ago #

    Hey troy, I tried disabling the plugins and themes as well with no luck. I was able to get it back up by deleting and re-installing themes and plugins. Not sure what was going on.

  15. Troy Dunn
    Member
    Posted 1 year ago #

    OK. Fixed it. GoDaddy discovered that the "PHP 5 Handler" was set to "suphp" when it should have been set to "cgi".

    I have no idea what that means but it fixed the site.

  16. Troy Dunn
    Member
    Posted 1 year ago #

    I'm glad that you were able to find a solution to your issue also Brian!

  17. Deyneko
    Member
    Posted 1 year ago #

    Hi today I get same problem on my multisite... No idea what to do.
    After I renamed htaccess "main site" deyneko.com started to work and I can enter to admin dasboard but other sites in folders (/ru /fr) dont work. there is message: "Error 404 - Not Found
    The document you are looking for may have been removed or re-named. Please contact the web site owner for further assistance."

    Tried to rename plugins (disactivate) - no success.
    Contacted with my hostprovider (http://www.webhostinghub.com/) they said this is not their problem.

    It is interesting that site worked after updating to 3.6 and crashed only after about 12 hours. Right after updating I had problem with nextgen plugin and deactivated it.

    Who and how resolved this problem (except contacting with hostprovider)?

  18. It is interesting that site worked after updating to 3.6 and crashed only after about 12 hours.

    Deyneko? This topic is already marked "resolved" and those don't necessarily get looked at much. Your problem is not the same and isn't related to above. Please start your own topic instead.

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

    It's the best way to get attention to your different problem.

  19. Deyneko
    Member
    Posted 1 year ago #

    RESOLVED
    After inspecting htaccess in public_html folder I found that 1st line is missing (there wasn't suPHP_ConfigPath /home/......../public_html
    <Files 403.shtml>)
    After this line was added the site and network (multisite) started work.

    My site was hacked or something else?

Topic Closed

This topic has been closed to new replies.

About this Topic