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Click "Additional Information" Page jumps to the bottom of the screen (10 posts)

  1. timmathews
    Member
    Posted 1 month ago #

    http://laserpegs.com/shop/kits/monster-truck/

    When clicking the "+ Additional Information", the browser jumps to the bottom of the page, making the user scroll back up to the Additional Information area to get the information that they were looking for.

    This is troubling. It will only happen once, you have to refresh the page to make it happen again. Why is this happening and how can we remedy this so it no longer happens?

    https://wordpress.org/plugins/woocommerce/

  2. timmathews
    Member
    Posted 1 month ago #

    Sorry, I had the whole thing linked and I edited it and fixed it. My first time posting here in a while. :D Still need help, it's annoying for our customers to be thrown to the bottom of the page when they click on + Additional Information.

  3. helgatheviking
    Member
    Posted 1 month ago #

    Does this happen with a default theme? Or with most other plugins disabled (all but WooCommerce)? That's standard debugging procedure so you can isolate the source of the problem. I don't think this is a WooCommerce problem.

    My console (press f12 in Chrome for web development tools) is showing me a javascript error when I visit your page.
    "Uncaught SyntaxError: Unexpected identifier "

    This error appears to be related to the YITH wishlist plugin, though it could be theme related. I'm not 100% sure, but one javascript error can mess up all your other scripts which I believe is what is happening here.

  4. timmathews
    Member
    Posted 1 month ago #

    Helga,
    I appreciate your help.
    I've disabled everything and it is still jumping. Very weird.

  5. lorro
    Member
    Posted 1 month ago #

    Maybe the javascript error can be fixed to start with. Its coming from adroll. Have you entered some parameters in an adroll script in one of your plugins or theme customization options?

    What has been entered is:

    adroll_adv_id = ""MHQYDUI6GVABTJIUXT5QQE";";
    adroll_pix_id = ""6GA6FK6MRBEWHJFKEYMVIT";";

    The correct syntax is:

    adroll_adv_id = "MHQYDUI6GVABTJIUXT5QQE";
    adroll_pix_id = "6GA6FK6MRBEWHJFKEYMVIT";
  6. timmathews
    Member
    Posted 1 month ago #

    Lorro,
    Thank you for your input, but I am seeing something different.
    I see the correct syntax showing when I view the source.
    What page did you see the incorrect syntax when you viewed source?
    Thanks,
    Tim

  7. lorro
    Member
    Posted 1 month ago #

    Yesterday I went to http://laserpegs.com/shop/kits/monster-truck/ and, as noted by helgatheviking, I saw the javascript error with a line number, around 1462. In Chrome, I pressed control-u to bring up the page source, and saw the incorrect syntax at that line. Today however, the same lines have the correct syntax and the javascript error has gone. The Additional information jump is no longer occuring.

  8. timmathews
    Member
    Posted 1 month ago #

    The jump is still occurring for me, unfortunately.
    Although I had plugins disabled, I believe removing some of them ultimately remedied the js error.
    I appreciate your assist, but I am still getting the jump.
    Any help?

  9. lorro
    Member
    Posted 1 month ago #

    Your theme seems to Flatsome version 1.9.6. The current version is 1.9.9.5. That's a few fixes though I can't tell if one is relevant. If the problem persists, the theme vendor's support may be the best place to try as they know their theme best.

  10. timmathews
    Member
    Posted 1 month ago #

    Good call. I'll give it a shot. Thank you. If that doesn't fix, well, I'll be back!
    :)

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