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WooCommerce - excelling eCommerce
Checkout page payment option grays out and spins. (8 posts)

  1. jbravo8212
    Member
    Posted 11 months ago #

    Hello,

    We have a weird problem. I am in the process of enabling the checkout process in woo commerce site. The problem that I am having is when you go to Billing and Shipping information from the checkout button the moment you start entering the fields or check the Select a different shipping address a transparent gray box overlays the card and a spinner spins infinity. If you are logged in and you refresh the page it will log you out.

    Is this a common bug and is there a best practice to troubleshoot what is making it happen? We are using the newest version of woo commerce.

    http://wordpress.org/plugins/woocommerce/

  2. Roy Ho
    Member
    Posted 11 months ago #

    Post a URL.

  3. jbravo8212
    Member
    Posted 11 months ago #

    Hello - Can I send you the url? The site is using a visibility option to hide the commerce part of woocommerce while in testing. You will need a login to look at it.

  4. Roy Ho
    Member
    Posted 11 months ago #

    Just post the URL for now and perhaps I can see an issue without seeing the ecommerce.

  5. jbravo8212
    Member
    Posted 11 months ago #

    rawsnacks-usa.com

  6. Roy Ho
    Member
    Posted 11 months ago #

    Ok preliminary check there isn't any JS issue on your pages which is good and eliminates one possible cause.

    Have you tried with 2012 theme and only WC plugin active?

  7. jbravo8212
    Member
    Posted 11 months ago #

    Yes we have. Still scratching our heads over it. We have some plugins to update on the site so hopefully that will help. I could email you a demo user name from your site if you would like. Let me know. Thanks!

    John

  8. jbravo8212
    Member
    Posted 11 months ago #

    I noticed when I disable the Force SSL on check out it seems to work. What could be causing it to lock up and log out with the SSL Forced on those pages?

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