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[resolved] Checkout Error: "...merchant is invalid..." (4 posts)

  1. d_random
    Member
    Posted 8 months ago #

    Getting this message during checkout:

    "Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address."

    I was able to do a temporary fix via: settings > store> payments > edit the paypal standards settings and turn off "Enable Shipping Same as Billing Option", but I want the customer to be able to have this option.

    Is there a fix for this?

    http://wordpress.org/plugins/wp-e-commerce/

  2. Edward
    Member
    Plugin Author

    Posted 8 months ago #

    This means the customer has entered a different shipping destination than what Paypal expects it to be.

    Check your Store Payment settings for the following
    Send shipping details NO
    Address Override NO

    http://dl.dropbox.com/u/151891/screenshots/2013-12-06_2149.png

    Regards
    Edward

  3. d_random
    Member
    Posted 8 months ago #

    Thank you for the quick response Edward! This forum is a huge improvement over the original support forum, it's REALLY appreciated!

    Looks like your solution worked, thank you Edward!

  4. Edward
    Member
    Plugin Author

    Posted 8 months ago #

    Happy to hear it! Thanks for the positive feedback!

    Regards
    Edward

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