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Charged a WP-Fee for an old domain (4 posts)

  1. antichristy
    Member
    Posted 3 years ago #

    Hello,

    I have been back and forth with WP support email with no luck so far.

    The end of last month I saw a strange charge on my bank statement for $12 WP-FEE. I google WP-FEE and came back with info that it was a wordpress charge. I am still rather unclear what the charge is for, but I think I know what site of mine it was associated with.

    I purchased a domain in march of last year, and a few months later began using wordpress.org to set it up. I used Dreamhost to host, and with their service I was given access to google analytics and "@mydomain.com" email.

    I didnt use the site as much as I intended, and as of March of 2011, the domain expired. I no longer have access to the emails associated with this site. I have no idea what my wp password was for this site. Apparently if I could access that account I could at least get in there and change whatever charge to not re-occur.

    Support has told me thus far they need at least one of the following in order to give me a refund and stop the re-occurring charges:

    *API key related to the account (supposed to be in an email I received when I set up the account- to repeat myself, I no longer have access to this email)

    17-digit transaction ID

    I am at a loss. I sent support a screen shot of an online bank statement as proof I was charged, but this was not enough information apparently to link it to a specific account. I know it's only $12, but I don't want to pay $12 every year for a site I no longer have. What can I do? Can anyone help me?

    Thanks,
    Christy

  2. That sort of thing is handled by WP.COM not .org (.org is for support of self hosted WordPress sites). If you bought your domain through wordpress.com, then only they can help you with that.

    http://en.forums.wordpress.com/topic/automatic-renewal-of-domain-mapping-without-notifications had a similar (if not the same) issue./

  3. antichristy
    Member
    Posted 3 years ago #

    Thanks for your quick response. I dont remember buying the domain through wordpress.com, but perhaps this was a domain mapping fee? Anyhow, Ive sent a message to wp.com support, hopefully someone can help me out. Thanks again.

    -Christy

  4. A domain mapping fee could be it as well.

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