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Changed URL and now unable to login (8 posts)

  1. pikemarketkids
    Member
    Posted 11 months ago #

    I just joined a team and have been asked to revamp their website. The URL for the website is: http://pikemarketkids.org

    The gal who originally set up this website designed her own code for the theme and format. Because it has been really troublesome to edit the format of the website, we decided to start a new website on wix.com. Today, I logged onto our wordpress website (via http://pikemarketkids.org/wp-login.php) and went into, I believe, "settings", where you are able to change the URL of the website. I wanted to see if this would actually work so that I would eventually be able to possibly change/transfer the domain, so I changed the domain FROM http://pikemarketkids.org TO http://pmccp.org. Now, when I go back to the login page (http://pikemarketkids.org/wp-login.php), the screen looks a bit different but still has boxes for me to fill in my username and password. I have tried several times to login and every time it thinks for a minute and then brings me to an error screen that says "Page cannot be displayed" and underneath it lists possible reasons, one of which is "Try re-typing web address".

    So what it looks like is happening is that, while the system still recognizes Pike Market Kids for login (and the website itself still exists under pikemarketkids.org, although now the formatting is off), it tries to re-direct me to pmccp.org at which point it tells me the page does not exist. So how do I get back into this account??

    Thank you for any help!

  2. esmi
    Forum Moderator
    Posted 11 months ago #

    Change the urls back. See Changing_The_Site_URL for details of how to do this correctly.

  3. pikemarketkids
    Member
    Posted 11 months ago #

    Thanks for the comment.

    Because I am fairly unfamiliar with programming and am unsure how the gal stored all the information about this website, I don't know how to re-code via a ".php". Maybe it's silly, but looking over that link you provided, I don't really know how to do any of that. I only know how to go to the page and login, haha.

    Any guidance you can provide would be wonderful.

  4. esmi
    Forum Moderator
    Posted 11 months ago #

    You're not re-coding anything. Just follow the instructions in the page I linked to above. If you cannot manage this yourself, you may want to consider hiring someone to carry it out for you.

  5. pikemarketkids
    Member
    Posted 11 months ago #

    Ok, I understand now.

    I looked over all of the possibilities and here is my problem: I do not know how or where to access the wp-config.php. I spoke with someone online who said he believes this site may be hosted on mediatemple.net, but I do not know. Again, since I came on a couple of years after this was all set up, the only thing I have access to and know how to use is the direct login to the page (http://pikemarketkids.org/wp-login.php). I do not have access to any database to change the "home" and "site URL" back. Is there a wordpress support team who can simply go into my site and change it back?

  6. WPyogi
    Volunteer Moderator
    Posted 11 months ago #

    Is there a wordpress support team who can simply go into my site and change it back?

    No, WordPress.ORG doesn't offer that level of support on these volunteer forums, sorry.

    Your site IS hosted by Media Temple - see:

    http://www.whois.com/whois/pikemarketkids.org

    So they'll be the ones to help you set up FTP access to the files on your site's server. Here's a place to start:

    https://kb.mediatemple.net/questions/131/Using+FTP+and+SFTP#gs

    See also:

    http://codex.wordpress.org/FTP_Clients

  7. pikemarketkids
    Member
    Posted 11 months ago #

    Thank you so much! All of that information and those links are so incredibly helpful.

    So, in theory, I should be able to login to the account on Media Temple and change this back via FTP access?

    Thanks again!

  8. mt-Drew
    Member
    Posted 11 months ago #

    Hi there! I apologize for the late reply to this. It looks like you got things figured out, but yes, if your site is hosted on (mt) Media Temple then you can set up FTP access and access your files that way. If you are on the Grid, you can even access them through your FileManager. here are some articles on that:

    https://kb.mediatemple.net/questions/427/Managing+your+files+with+File+Manager#gs

    https://kb.mediatemple.net/questions/131/Using+FTP+and+SFTP#gs

    If you have any other questions for us, we're available 24/7 on Twitter: @MediaTempleHelp

    Drew J
    [ Signature moderated. ]

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