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[resolved] [closed] Changed hosts - Jetpack stats reset and subscribers lost (9 posts)

  1. big67mike
    Member
    Posted 1 year ago #

    I switched hosts from GoDaddy to Bluehost and now my Jetpack stats have reset and I lost my subscribers. Is there any way to get both of them back? The domain name of http://www.fashionfindsonadime.com has not changed. Thank you in advance!

    http://wordpress.org/extend/plugins/jetpack/

  2. big67mike
    Member
    Posted 1 year ago #

    I should add that I don't believe an email is being sent to the couple subscribers that I've picked up since making the switch. I re-added myself as a subscriber and I am not receiving an email with a new post I put up.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site; it previously used a different site URL, 69.195.124.110/~fashiqo2/ffoad/.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thank you.

  4. big67mike
    Member
    Posted 1 year ago #

    Jeremy,

    Thank you very much for your reply! You are correct that I had originally installed WordPress into the ffoad subdirectory, but moved it to the top level domain. However, I have done as you said and disconnected/reconnected to WordPress.com through the Jetpack menu and my stats and subscribers are still unchanged. What am I missing?

    Thank you!

  5. big67mike
    Member
    Posted 1 year ago #

    Keep in mind that prior to moving it to 69.195.124.110/~fashiqo2/ffoad/, the site was hosted at GoDaddy at 173.201.93.128. I currently have nikkihuston.com pointed at 173.201.93.128 so I can still access all my WordPress content, but that is the address that fashionfindsonadime.com was pointed to prior to switching hosting companies.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Can you try to disconnect / reconnect once again?

    Thanks.

  7. big67mike
    Member
    Posted 1 year ago #

    Jeremy,

    Success! I see that I've now lost the data from the last few days, which is no big deal, but thought I'd point that out in case there's a way to merge the two together. If not, my issue has been fixed! Many thanks for your help!

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I merged these few days of data into your current Blog ID.

    Do not hesitate to open a new thread if you have any other questions.

    Happy blogging!

  9. big67mike
    Member
    Posted 1 year ago #

    Jeremy,

    You rock! Thank you for going the extra mile.

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