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Change in site script causing IE to not display site correctly? Please help!! (12 posts)

  1. mpchapman25
    Member
    Posted 2 years ago #

    I am running a blog that receives a lot of hits daily - more than 1 million in January alone - so there is time sensitivity with regards to resolving this issue...therefore I need help!! I would greatly appreciate it!

    This is the site..
    http://kyweathercenter.com

    Up until 2 days ago, it looked fine - then all of a sudden, the sizing and the background colors - and the sidebars don't always match up. I have a menu bar (the black bar underneath the header) - but now all of the menu options aren't showing up. The main body of the blog itself looked ok and the header look ok.. It's mainly the sidebars and menu.

    This issue seems to be ONLY occurring in Internet Explorer. The site appears fine in firefox - or from a smartphone even.

    I called wordpress support through the godaddy provider and they determined there's nothing technically wrong with the site.. They say the internet is constantly changing and sometimes one little thing will tweak in a script - and set the whole thing off in a browser like Internet Explorer, which doesn't constantly update itself like Firefox. Unfortunately, A) Internet Explorer is very popular, so this is still a problem for the viewers of tihs site.. and B) I don't know how to find the script that is messed up.

    Can anyone help figure this out??

    I have updated all widgets.. I am not using the most recently updated version of my theme or wordpress though. Although both of those updates came out before the issues with this site began.

    I am using wordpress 3.3.1 and the Weaver theme.
    Again, that's http://kyweathercenter.com

    Anyone have any ideas??

  2. RichardWPG
    Member
    Posted 2 years ago #

    What version is your IE that couldn't display the site properly?

  3. WPyogi
    Volunteer Moderator
    Posted 2 years ago #

    Also looks like there are a lot of Validation errors, including a line of javascript above the DOCTYPE:

    http://validator.w3.org/check?uri=http%3A%2F%2Fkyweathercenter.com%2F&charset=%28detect+automatically%29&doctype=Inline&group=0

  4. mpchapman25
    Member
    Posted 2 years ago #

    I am using Internet Explorer version 9.0.8112 on my home computer. I have also received complaints from other people using the site on this version of IE as well.

  5. mpchapman25
    Member
    Posted 2 years ago #

    As far as the validation errors go - I am not sure what to do with those. (mainly because there are a LOT). This site uses a lot of plug-ins - and as they have been added - the number of validation errors have grown. but there has never been a problem with viewing the site until a couple of days ago.

  6. WPyogi
    Volunteer Moderator
    Posted 2 years ago #

    Looks like you may have a malware problem:

    http://sitecheck.sucuri.net/results/kyweathercenter.com/

    I looked at the line of javascript above the DOCTYPE and it had a url for a funky-looking site -- that seemed totally unrelated to your site. So then I ran it through the securi scanner -- as you can see above...

  7. mpchapman25
    Member
    Posted 2 years ago #

    If this IS a malware problem, is there any way I can fix it without subscribing or paying a lot of money to some site? Where can I find the line of code that's causing a problem...maybe I could just take it out??

    I know there are ways to get rid of malware.. I also know there are often other ways to work through problems that aren't as time-consuming or costly...which is why I'm asking.

  8. WPyogi
    Volunteer Moderator
    Posted 2 years ago #

    I really don't know anything about it -- sorry. But these are the links that moderators (and other people) generally post for hacked sites:
    You need to start working your way through these resources:
    http://codex.wordpress.org/FAQ_My_site_was_hacked
    http://wordpress.org/support/topic/268083#post-1065779
    http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/
    http://ottopress.com/2009/hacked-wordpress-backdoors/

    http://sitecheck.sucuri.net/scanner/
    http://www.unmaskparasites.com/

    http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html

    Good luck!

    And BTW, really nice site -- I follow one similar in the Truckee/Lake Tahoe area.

  9. mpchapman25
    Member
    Posted 2 years ago #

    I looked at several anti-malware widgets last night and a few of the sites posted on here and got to thinking... This site is fine in Firefox - it's just Internet Explorer. Is it possible to have malware that ONLY affects Internet Explorer?? I would think that would create problems across the board.

    Any thoughts?

    P.S.
    WPyogi - thank you!! (:

  10. WPyogi
    Volunteer Moderator
    Posted 2 years ago #

    No, the fact is that there is at least that one line of javascript code -- which is above the DOCTYPE -- in Firefox use Tools >> Web Developer >> Page Source -- and you can see the line of code at the very top of the page-- that should not be there. How it got there is the question...

    It's THERE no matter what browser -- it's just that FF is less "temperamental" than IE with code irregularities or errors. And another issue is that if malware "got in" once, it may well happen again...and cause more serious problems...

  11. mpchapman25
    Member
    Posted 2 years ago #

    OK, that makes sense. Here is my last question - and bear with me if this sounds ridiculous. Can I just begin by removing the line of code that is causing the problem - and then work on dealing with whatever malware or security issues I have going on?? --or is this an issue of getting rid of whatever is causing the code only?

    IF I can start by removing the line of code...where is it exactly?

    Sorry - and I really appreciate your willingness to help.

  12. WPyogi
    Volunteer Moderator
    Posted 2 years ago #

    Sorry, I really don't know the answer to that either...though it should be removed for sure. The top of every page is generated by the header.php file -- so start by looking there. Have you read through
    the links I posted above? They should tell you what you need to do...

    Also, since you are using the Weaver theme, you may want to check on their forums -- which are specific to that theme, especially if you are using the premium version.

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