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Change hosting plans (28 posts)

  1. anappthatsmine
    Member
    Posted 1 year ago #

    Hey everyone! I need some help

    Yesterday I was on the phone with dodaddy canceling one of my hosting account and merging all my domains to the delux plan I have when all hell broke loose at Godaddy. Their website went down and the support could not help me any more. Today I tried getting help but they just did not understand what I was trying to do.

    I had a website on a different hosting account with them. I downloaded all of the files through FTP locally and changed the Domain to my new hosting account. I uploaded all of the website files to the directory when my domain is pointing to but my website is not working.

    My domain is anappthatsmine.com Error establishing a database connection

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    You need to review Moving_WordPress.

  3. anappthatsmine
    Member
    Posted 1 year ago #

    Godaddy deleted my previous database and hosting account. What do i need to do?

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Do you have a database backup from the old site?

  5. anappthatsmine
    Member
    Posted 1 year ago #

    No I backed it up through godaddy on my other hosting account. It is now expired.

  6. anappthatsmine
    Member
    Posted 1 year ago #

    Well I take that back. I used a plugin a a couple weeks ago. I have a folder in my root that has wp-backups and inside the zip I do see a database.sql

  7. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    What version of WordPress were you running on the old site?

  8. anappthatsmine
    Member
    Posted 1 year ago #

    I just updated in I think the 3.4.somthing on sept 6thish.

  9. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    3.4.2? If so, you could just install WordPress and then restore your database backup file into the new database post-install.

  10. anappthatsmine
    Member
    Posted 1 year ago #

    Ok so just set up a new wordpress then restore the database and upload all my wordpress files into that folder?

  11. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    The only files/folders that you should need to upload will be the wp-content folder & its contents. That contains all of your plugins, themes & uploads. Before you restore the old backup, you may have to make some changes in the database if you are using a different domain name or url. See Moving_WordPress for the details.

  12. anappthatsmine
    Member
    Posted 1 year ago #

    I dont see anywhere in Godaddy database where I can restore a backup locally. All I seee is the option to restore from their backups. They do not have a backup of my database.

  13. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Contact GoDaddy & ask them for access to Phpmyadmin or a similar database management application.

  14. anappthatsmine
    Member
    Posted 1 year ago #

    About 10 mins ago I was on the phone with godaddy. He told me to set up a new wordpress and then copy the wp-contents and it should go bac to normal and the database does not matter. By setting up a new one it will do the same. For some reason i dont think that is correct. I have to have my old database right?

  15. anappthatsmine
    Member
    Posted 1 year ago #

    Im so sorry esmi. Thank you for the help. Im in panic mode. I really dont want to lose my content and everything. It look like its coming back to life. I just installed wordpress and now Im copying the contents. I logged in the dashboard and now i can see the plugins but my front end website has not changed. still got 500 files left though

  16. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Yes. He was talking rubbish. Try asking to speak to someone with some experience of WordPress or to second line/tier support. I've also tagged this topic for Godaddy as 1 or 2 or their more knowledgeable staff do browse the forums every now and then.

  17. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    As long as you have that database backup, you have your content. It's just how to get it back into a GD site that's the issue at the moment.

  18. anappthatsmine
    Member
    Posted 1 year ago #

    Thats what I thought. I tried uploading the sql to the database but it gives me an error that the table already exist. Should I try creating a new database then editing the config file to point to that one?

  19. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    The backup should include the create table queries. Try making a copy, opening the copy in a text editor and looking for CREATE TABLE IF NOT EXISTS.

  20. anappthatsmine
    Member
    Posted 1 year ago #

    I dont see that. all I see is CREATE TABLE 'WP_slider' (

    There is a bunch of those

  21. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    it gives me an error that the table already exist

    What table was that for?

  22. anappthatsmine
    Member
    Posted 1 year ago #

    the first

  23. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Which was...?

  24. anappthatsmine
    Member
    Posted 1 year ago #

    just a slider

  25. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    What was the table's name? You shouldn't have any tables for plugins already in place on a fresh install.

  26. anappthatsmine
    Member
    Posted 1 year ago #

    Hey I finaly got someone on godaddy that knew what he was talking about.

    He is recovering my database and moving it to my account and walked me throught what I needed to do to set it up once its done.I really hope it works. I just imoprted all of my files fresh again and set the config file to my new database they are setting up for me. You think this will work?

  27. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    It sounds very hopeful. Let us know how you get on.

  28. euro-space.net
    Member
    Posted 1 year ago #

    For the future reference, if you want DB / site backup, use the xCloner plugin, which is very helpful with site moves.
    Changing nameservers with the domain, sometimes could take about 24 hrs.

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