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[resolved] Change does not display, no caching (7 posts)

  1. kerrybeach
    Member
    Posted 1 year ago #

    Using Woo Themes Olya theme, humanitysteamuniversity.org. I made a change to the text of a “mini-feature” posts, a custom post type displayed on the home page. Dashboard displays the change (update confirmed), but home page does not. Site does not use any caching plug-ins, browser caches all cleared, problem confirmed in two different browsers and also for other colleagues in different parts of the country, even after waiting overnight. I have never had this problem with WordPress. I made changes the day before and saw all changes immediately. Could not find anything relative to this in Woo's support docs; I have filed a ticket with them just in case. Anybody out there experienced anything like this?

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm sorry but as you are using a commercially supported theme, you need to seek support from the theme's developers.

  3. kerrybeach
    Member
    Posted 1 year ago #

    Sorry, I have submitted a ticket to Woo, and I forgot to mention that above. I have no way of knowing for sure if the problem is the theme, or if there is something else that could cause this to happen. I have also filed a ticket with our hosting company to find out if they have some caching mechanism running, as again I am not aware of any such mechanism involved in our sites.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  5. kerrybeach
    Member
    Posted 1 year ago #

    Thanks for the suggestions. I deactivated all plugins, and the problem did not go away. I renamed the plugins directory as recommended by the article you referenced, but the problem remained. I switched the theme, but realized that the custom post type used is not available to the other theme, so there is no way I can display it. My guess at this point is that the problem is either with the theme or the site hosting, but I would like to have this post available for a while just in case some other user has tripped across this same issue, or something very much like it. I will close it myself if I find a fix, or within 24 hours at the latest.

  6. kerrybeach
    Member
    Posted 1 year ago #

    The cause of the problem has been identified. The issue occurred because this developer was not familiar enough with the nuances of the theme, and did not notice that the text that was in the body of the post was also placed in a separate excerpt field. The excerpt was displayed, and not the body, so changing the body text did not change what was displayed.

    My apologies to esmi, and my thanks for making several good suggestion, providing a learning experience for me.

  7. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    No problem. Glad to hear that you got it sorted. :-)

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