Posted 3 months ago #
When using v2.0.3, the captcha image shows up, but there is no text displayed in the image for the user to enter into the captcha field. The captcha image just looks like a rectangle with some slanted lines in it, no characters.
http://wordpress.org/extend/plugins/salesforce-wordpress-to-lead/
Posted 3 months ago #
Did it work in 2.0.2 or an earlier version?
If the text isn’t working, I'm guessing your server lacks 'free type' support in GD/PHP?
What host are you on?
Posted 3 months ago #
Not sure what 'free type' Gd/PHP is, but I'm on 1&1 hosting. PHP is supported. It used to work, but I dont recall what version I was on at the time. I've turned on captcha temporarily if you want to see this happening on a live page.
http://thoughtreach.com/contact/submit-a-support-case/
Posted 3 months ago #
Checked the url but didn't see the captcha at all (I assume you turned it off?).
FreeType is the library PHP uses to render the text into the image.
This will check if it's enabled on your server:
https://gist.github.com/nciske/5008606
Upload that to your server and pull it up in a browser. Let me know what it says.
Posted 3 months ago #
Yes, I turned it off b/c people cant fill out the forms on my site with it enabled.
I uploaded the page. It's at http://thoughtreach.com/freetypecheck.php
It says FreeType Support Enabled
Posted 3 months ago #
Hmmmm. So it's something else then...
Unfortunately, I can’t troubleshoot what I can't see/debug. Do you have another site (or can you setup a separate test/dev subdomain) on that server where you could run the plugin with the captcha enabled and give me admin/ftp access to troubleshoot?
Posted 2 months ago #
Nick,
I'll send you an invite on LinkedIn. We can connect that way and I'll be able to set you up as an admin.
Nate
Posted 1 month ago #
Hi Nick,
we are using the v2.0.3 on this site, http://www.downhole.com.au/rental/rig-alignment/ and we do have the same problem that the captcha doesn't display properly.
To be more precise, sometimes it displays the captcha but most of the time it doesn't.
Can you help me with this?
Andrea
Posted 1 month ago #
Andreamich-
Maybe, but I need some more information:
Posted 1 month ago #
Hi Nick
1 - TPP-business account http://www.tppwholesale.com.au/shared-cpanel-specs.php
2 - I can only activate the captcha on the live site
3- there is not much differences basically when it doesn't display it and you pretend to send a message leaving the captcha box blank the system won't go ahead and once it reloads, a new the captcha is now displayed
4 - send me you email so I can forward to you
andrea
Posted 3 weeks ago #
Hi Nick
I'm having the same issue with the Captcha with a rebuild on a dev site. The form is fine on the live site: http://www.servicepower.com/aberdeen-emailer-form/
but the Captcha doesn't display on the same page on the dev site:
http://servicepower.creativeassociates.info/aberdeen-emailer-form/
as far as I can see both servers have all the same spec, the only difference is that the dev site is MU and the live isn't - would that make a difference?
Posted 3 weeks ago #
Multisite should not affect the captcha, no.
Whatever it is, it's a subtle difference at the server level (or a plugin interaction, or a database caching thing, etc).
I haven't been able to troubleshoot it in depth yet.
You must log in to post.
