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[resolved] Can't upload images (33 posts)

  1. aragopartners
    Member
    Posted 3 years ago #

    All of a sudden I cannot upload images to my Headway theme (2.0.4) or to WP Admin. When I upload an image in WP to a page, it places a frame where the image was to go, but there is no image visible then or when I publish and view; in Headway Theme, it says "upload failed".

    I have checked with Hosting group (GoDaddy) and everything looks fine on their end. I can download images to my file manager and see them manually, but it is like WP is out of sync with the host file manager;

    Many hours lost on this problem and I am not the most technical.

    Thanks for the help

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems?

    - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

  3. aragopartners
    Member
    Posted 3 years ago #

    esmi;
    what is Twenty Ten theme? I am a novice as you can tell.

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    It's the default theme that ships with WordPress 3. You should be able to find it via Appearance -> Themes. When you hit a problem, switching to the default theme is always a good idea as it may help to establish if the problem is theme-related. Plus, if you post here, someone will suggest it 9 times out of 10. :-)

  5. aragopartners
    Member
    Posted 3 years ago #

    I deactivated all plug-ins and widgets one at a time--no change; I activated Twenty Ten theme--no change. Not sure how the theme impacts uploading files in WP admin?
    I appreciate all the help, my frustration level is very high which comes from being a novice--sorry for venting

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    Not sure how the theme impacts uploading files in WP admin?

    Any theme can, in theory, impact upon the Admin area. I can bring an entire Admin area to a shuddering halt with a missing } in a theme's functions.php file. ;-)

    Are the images files being uploaded to your wp-content/uploads folder(s)?

  7. aragopartners
    Member
    Posted 3 years ago #

    they are not being loaded to the wp-content/uploads folder; I suppose I could try to upload a test image to my uploads folder and then see if it does load to the page, would that be beneficial to know?

    Thanks again, I really appreciate you helping.

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    Is there any chances that you have filled your available hosting space?

    Are your uploads being sorted into month/year folders? Some hosts limit the number of files allowed in any one folder (which is where the whole month/year sub-folders thing comes in handy).

  9. aragopartners
    Member
    Posted 3 years ago #

    That is a very good question:
    I am using GoDaddy and have been talking with them about this problem so I would expect them to notice If I am exceeding any space limitations.

    They have folders for everything, but only see file names for each of the files. I use backupbuddy for file backups and I do see a few files of different extensions for different dates, but I just started that this month.

    I have a wp blog (which is having the problem),an HTML website and another WP web site all hosted together. Very few files show on the upload folder for the problem blog.

    Maybe a questions I should pose to the GoDaddy?

  10. esmi
    Forum Moderator
    Posted 3 years ago #

    I think it would be worth having a word with them - and do ask if perhaps you've reached the max number of files allowed in any one folder.

  11. aragopartners
    Member
    Posted 3 years ago #

    I will ask them, but in the header-upload file (I only have two files of 60k each). Unless there is a total allowable space maximum that I hit for all the hosted blogs/web sites.

    I am going to try to upload in my other WP website hosting in the same space and see if I have same issue or not first, then will call them.

    Thank you very much and I will let you know what I find out.

  12. aragopartners
    Member
    Posted 3 years ago #

    esmi;

    Just tried uploading on another WP Website in same hosing area and worked fine so it is isolated to this particular blog.

    Still frustrated.

  13. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    I checked with the hosting company and I am well within any storage limitations. I notice that WP does not create the upload folder for Nov when I try to upload the images like my other site does so there must be a disconnect there somewhere.

    Any further thoughts? Do I have to re install WP?

    Again, thank you for your help.

  14. esmi
    Forum Moderator
    Posted 3 years ago #

    Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767 or 777. Once your uploads are working, change the permissions on wp-content back to 755 again and check that everything still works OK.
    http://codex.wordpress.org/Changing_File_Permissions

  15. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Are you referencing the permission settings at the hosting level for the directory?

    Godaddy does my hosting and they only have three levels under permission for owner or user. Read, Write, Execute. Is this what you are referencing. I have tried it at the header-upload folder level, but not sure if I did it at the upload directory level.

    Thanks for staying with me on this.

  16. esmi
    Forum Moderator
    Posted 3 years ago #

    Are you referencing the permission settings at the hosting level for the directory?

    Yes. See the page at the link I posted above.

  17. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    I set the permissions to max level for WP-Uploads, and no change. On my other WP site; when I download a file, it sets up a folder for 2010, and a sub-folder for 11 (month 11) and the files I upload are in that 11 folder. This WP Site (blog) does not set up the 2010 folder and 11 sub-folder.

    Any other thoughts?

    Your appreciated.

  18. esmi
    Forum Moderator
    Posted 3 years ago #

    Try changing the permissions on the wp-content directory

  19. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Nope; set wp-content at max permission and tried download of image and no go; sorry.

    Thanks again.

  20. esmi
    Forum Moderator
    Posted 3 years ago #

    Try asking GoDaddy if there are any file ownership issues with the wp-content folder or any of it's sub-folders.

  21. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Godaddy says everything from the hosting perspective looks normal and the same as my other WP site; I double checked all the permissions between the working site and the non-working site and everything looks the same.

    I am dumbfounded.

  22. esmi
    Forum Moderator
    Posted 3 years ago #

    Try re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  23. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Sorry, but not sure how to do that, is that an option within WordPress?

    Many thanks

  24. esmi
    Forum Moderator
    Posted 3 years ago #

    No - you have to use FTP (or whatever file management application your host provides).

  25. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Are you referring to deleting certain files within WordPress and then somehow replacing them with new files? Where do the new files come from if not WordPress--you can tell that I am not this technical

    Thank you very much

  26. esmi
    Forum Moderator
    Posted 3 years ago #

    Are you referring to deleting certain files within WordPress and then somehow replacing them with new files?

    Exactly that.

    Where do the new files come from

    You download them from http://wordpress.org/download/

  27. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Do we delete the WordPress files and then do this selected download file by file using the ftp?

    I have not used ftp only the file manager within Godaddy to upload files?

    Again, thanks for sticking with me this far, but I have reached my technical ability I think, so learning from you at this point.

  28. esmi
    Forum Moderator
    Posted 3 years ago #

    Download WordPress.
    Unpack the archive.
    Extract and upload the wp-admin and wp-includes folders from the wordpress folder
    Extract and upload all of the files in the main wordpress folder

  29. aragopartners
    Member
    Posted 3 years ago #

    Esmi;

    Do you have to delete these files in the hosting account before you do all this uploading?

  30. esmi
    Forum Moderator
    Posted 3 years ago #

    No. You can just overwrite the files & folder.

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