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Can't update any pages, and also can't insert images into blog posts. (2 posts)

  1. philtreagus
    Member
    Posted 1 year ago #

    Firstly my website is: http://www.giraffesocialmedia.co.uk and we have the Dzonia theme.

    We went to add some more staff members to our 'About Us' page, and we can type our changes into the editing page, however when we click 'preview' or 'update' - the changes we've made are not there.

    Also, I was trying to write a blog post this morning, and that seems to be working, apart from I can't put images into a post. When I click 'Insert into post' - it comes up with a smaller window that has our site on it and it says something along the lines of 'Ooops, that's embarrassing, somethings gone wrong'.

    We can't afford to not be able to tweak our site, so we really need to solve this soon :(

    We have tried: using different internet browsers, clearing cache, and crying into the keyboard - none of which have worked.

    Please help us!!

  2. keesiemeijer
    moderator
    Posted 1 year ago #

    try:

    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - re-uploading all files & folders - except the wp-content folder from a fresh download of WordPress. by using FTP or whatever file management application your host provides (Manual Update).

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