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  1. jslis
    Member
    Posted 11 months ago #

    I have been looking for something like this and it looks wonderful. However, I can't get it to work on my site :( I installed and activated and it looks like it is installed. But when I click around my site (www.greenlancer.com) I don't see any URLs going into the User Tracking page. And when I add ?drawHeatMap=true to, say, https://www.greenlancer.com/home/ I see the thing in the lower left corner but it doesn't have any values other than width. No device, or browser, etc, filled out. I tried with both use heatmaps.js and not.

    I am wondering if it is because our site is behind SSL? Is your plugin not usable with SSL?

    Any help would be greatly appreciated!
    Jenn

    http://wordpress.org/plugins/hotspots/

  2. dpowney
    Member
    Plugin Author

    Posted 11 months ago #

    Hi Jenn,

    Yes possibly an SSL issue. Some of the JavaScript files are not being recognized. Can you first try setting the WordPress Address (URL) in the Admin General Settings to https? In the mean time I will look at how the plugin assets are being included with SSL. This blog post has some clues: http://snippets.webaware.com.au/snippets/cleaning-up-wordpress-plugin-script-and-stylesheet-loads-over-ssl/

    Thanks,
    Daniel

  3. mlledwyer
    Member
    Posted 10 months ago #

    Thanks for developing this plugin. I am excited to get it working but as of now I am having a problem. Can you point me in a direction so I can fix it?

    I am having the same issue with heat maps not showing up at all on http://www.bitcentral.com. I do see all of the Admin info with information for each page that visitors have viewed and clicked on but when I click to view the page with the heat map a window pops up saying Loading then nothing happens.

    We do not use SSL on our site at all.

    Any help is greatly appreciated.

    Shannon

  4. dpowney
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Shannon,

    It works fine for me. I checked using Firefox. Here's a screenshot http://tinypic.com/r/2dm6wl5/5

    Are you still having problems? Try changing your hot value option to 1 if you're using heatmap.js.

    Cheers, Daniel

  5. mlledwyer
    Member
    Posted 10 months ago #

    Hi Daniel, thanks for the reply. I am on a Mac (10.8.4) and it doesn't work at all in Chrome (28.0.1500.95). I get fleeting functionality out of Firefox (23.0) and nothing in Safari (6.0.5) either.

    Have you tested on Mac browsers?

  6. Amber
    Member
    Posted 8 months ago #

    Also posting that I have this exact same issue in IE/Chrome/FireFox.

    The data is all in the backend but the heatmap itself will not generate.

  7. dpowney
    Member
    Plugin Author

    Posted 8 months ago #

    Hi, does your theme support HTML5? Please post your website URL so I can check. Thanks.

  8. Amber
    Member
    Posted 8 months ago #

    Hi dpowney,

    Yes the theme uses HTML5 (using a child theme for Enfold), the link is d-tailscaninecenter.com.

    Thanks.

  9. dpowney
    Member
    Plugin Author

    Posted 8 months ago #

    Hi. Can you download the latest version of the plugin and test if it still happens? Thanks. What os and browser versions did you test?

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