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iThemes Security (formerly Better WP Security)
[closed] Can't run backup (32 posts)

  1. Triseult
    Member
    Posted 4 months ago #

    Hi guys!

    Congrats on the rebranding! Best of luck.

    I run iThemes Security on many of my blogs, and on one of them, I've run into a problem... I try to perform a backup, but it keeps giving me this message:

    Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.

    Any idea how to "kill" this process? I tried uninstalling, but it didn't work. Sounds like it's somewhere in the database.

    https://wordpress.org/plugins/better-wp-security/

  2. benske
    Member
    Posted 3 months ago #

    Hi,
    I have the same problem.
    With "Better WP Security" it worked without problem, very strange!

    Thanks for helping.

  3. Zoinks! Graphics
    Member
    Posted 3 months ago #

    I too am having this issue. It seems with every iThemes Security upgrade something else goes wonky... :/

  4. LydianWeb
    Member
    Posted 3 months ago #

    My problem is equally annoying - it says that the backup was saved locally, but instead I get email the backup (and nothing is saved locally).

  5. dcrosbie
    Member
    Posted 3 months ago #

    I am also getting this same error after upgrading from Better WP Security to the new iThemes Security.

  6. kimroach143
    Member
    Posted 3 months ago #

    Same Problem

  7. spaciouscritter
    Member
    Posted 3 months ago #

    Same problem, but my backup isn't showing up anywhere, not in email, nor locally. It seems that it's just not doing it.

  8. LydianWeb
    Member
    Posted 3 months ago #

    Does anyone have another WP backup plugin that they can recommend until the iThemes Security backup feature is fixed?

  9. iThemes Support
    Member
    Plugin Author

    Posted 3 months ago #

    Hey All,

    I'm sorry you're having this issue. What version(s) are you using? Could you try updating to the most current version of 4.0.27 and let me know if that's helps?

    Please let me know.

    Thanks,

    Gerroald

  10. Triseult
    Member
    Posted 3 months ago #

    Hi,

    I have 4.0.27 running on WordPress 3.9. I just tried again, and I still get the error message.

    I tried deleting the plugin and reinstalling it, but still didn't fix it. I'm guessing the lock is somewhere in the database?

  11. DavidWoods
    Member
    Posted 3 months ago #

    I wanted to back up prior to upgrading to WordPress 3.9

    I tried with the last version I had (which I'd updated to within the past week. Got the "Something went wrong with your backup" error message.

    Upgraded iThemes Security to build version 4028. I still get the error message.

  12. phanvannam_dl
    Member
    Posted 3 months ago #

    Me too. I have update 4.0.27 running on WordPress 3.9. I just tried again, and I still get the error message.

  13. williewonka
    Member
    Posted 3 months ago #

    same here. latest version of both the plugin and wordpress. and im sure that no other process is doing something.

  14. keithpickett
    Member
    Posted 3 months ago #

    Same here. As a matter of fact, I get that error on all of the buttons in the "Important First Steps" dialog. It just keeps recycling to that dialog. We just took over a hacked site, cleaned it, and now want to monitor it with iThemes Security. We upgraded to WP 3.9 and using iThemes Security version Version 4.0.27.
    Thanks,
    Keith

  15. robwakeman
    Member
    Posted 3 months ago #

    I got the same error message (since the upgrade to iThemes Security). My backup settings are Email only. I always received the email, but no attached database. Very frustrating.

    But then I followed the advice by Reh Boot on this page http://wordpress.org/support/topic/unable-to-run-backups
    i.e. manually created the directory 'ithemes-security' and its subdirectory 'backups' setting 750 permissions.

    and now I finally receive the attachment with the email. It also works with backup settings: Save locally and email.

    Rob

  16. Triseult
    Member
    Posted 3 months ago #

    That was worth a shot... Unfortunately, it didn't solve my problem. :/

  17. psychonet
    Member
    Posted 3 months ago #

    Neither mine. Unfortunately, this advice didn't solve my problem.
    How can I fix this?

  18. Zoinks! Graphics
    Member
    Posted 3 months ago #

    iThemes Security's backup features are still not working on 3 of my sites, even after WP 3.9 updates -- 2 on different DreamHost accounts and one on GoDaddy. Closest they come are emails claiming that backups are attached but with zero attachments. So I've disabled the iThemes Security backup functionality and installed "UpdraftPlus - WordPress Backup and Restoration" which works like a charm sending scheduled backups -- not just of the database but of the entire site if I so choose!

    https://wordpress.org/plugins/updraftplus/

  19. el_bell
    Member
    Posted 3 months ago #

    i have backed up through c panel, does this do the same thing?

  20. Reh Boot
    Member
    Posted 3 months ago #

    Maybe it helps to set the permission of the directories (ithemes-security/backups) to 770. It depends on the server configuration.

  21. optisailor2002
    Member
    Posted 3 months ago #

    Hi, I have tried the methods listed (i.e. creating directory, tried setting to 750 and 770), but still not working for me as well.

  22. cbrokaw
    Member
    Posted 2 months ago #

    I was able to get my backup working (among other things for iThemes Security) by creating the folder as described by @robwakeman above.

    As soon as I created the folder /wp-content/uploads/ithemes-security/backups and set permission as 750, I got an email with the backup and other email updates about a blocked IP address and files that were changed.

  23. kenjidd
    Member
    Posted 2 months ago #

    Hi, i still have the problem. I have the last version of iTheme, i create the folder /wp-content/uploads/ithemes-security/backups and set permission as 750... But still nothing happened.

    No email and no local backup.. just that damn message:Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.

    Thank for your help ;)

  24. kenjidd
    Member
    Posted 2 months ago #

    i delete the plugin and re install it and now everything works :)

  25. Ansas Meyer
    Member
    Posted 2 months ago #

    Well I see three problems here that should be fixed:

    1. There doesn't seem to be any attempt to create the backup path. Therefore the mentioned path /wp-content/uploads/ithemes-security/backups has to be created manually.
    2. You can set an individual path for your backups at "Backup Location" in section "Database Backups" on the settings page, but this parameter is ignored completely and only the hardcoded default path above is used.
    3. As the backups are therefore stored in a public accessible path I think we have a privacy and maybe security issue here.
  26. szymon.kuczmierczyk
    Member
    Posted 2 months ago #

    Hello all
    I also had a problem with backup function. I wanted to set only the local backup but in the directory above _public_html. Unfortunately this setting does not work. I checked in the database if there is somewhere location I've entered in plugin settings. Unfortunately I have not found it. I searched the plugin files and I found the entries for this function in the file better-wp-security/core/class-itsec-core.php in line 87. I edited this line with my location and now it works perfectly.

    Conclusions
    Backup Location is ignored
    Backup Method is ignored

  27. Ansas Meyer
    Member
    Posted 2 months ago #

    @szymon.kuczmierczyk: I saw that line too and also thought about changing that line for a second. But your approach can't be the solution here because your setting will be overwritten with the next plugin update.

  28. szymon.kuczmierczyk
    Member
    Posted 2 months ago #

    @Ansas Meyer: You're right.
    It seems to me that these options are ignored and settings are not written to database. Other mechanisms work and backup files are created and thrown to wanted directory.
    The creators of the plugin must improve just ignoring these settings.

  29. spacemadness
    Member
    Posted 2 months ago #

    Why not just backup your files in phpmyadmin??

  30. Ansas Meyer
    Member
    Posted 2 months ago #

    @spacemadness: of course you can make a backup via phpMyAdmin or (if you have a shell access) via mysqldump, etc.

    But if you cannot run cronjobs (like me on my webspace) the backup via iThemes Security is a good way of running automated backups.

    With phpMyAdmin you would have to trigger the backups manually every time and you will forget to make them one in a while. And as far as I can say: You only need a backup if you don't have a (fresh recent) backup.

    So let this plugin do the work (every day) for you.

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